Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Company requirements may include:
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
company goals, objectives, plans, systems and processes
company issued identification badge, card or pass
company policies and procedures
defined resource parameters
dress and presentation requirements
duty of care, code of conduct and code of ethics
emergency response and evacuation procedures
employer and employee rights and responsibilities
environment protection procedures
establishing operator identity with client
internal communication channels and reporting procedures
maintenance procedures for equipment and PPE
OHS control procedures
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
training (induction and refresher) materials
work site access security clearance procedures.
Work order information may include:
budget allocations
completion times and dates
environment protection requirements
job requirements and tasks
legislative and local government requirements
OHS requirements and emergency response procedures
requirements for working in isolated and remote locations
resource requirements - equipment and materials
dress and presentation requirements
use of signage and barriers
work schedules
work site contact persons
work site requirements, such as:
access to work site, including:
timing of access
access and egress points
lighting
noise control
relationships with other customer activities
security
sensitivity of occupants to pests or pest management
ventilation.
Appropriate persons may include:
clients
colleagues
managers
persons in control of work site
supervisors.
Clients may include:
bodies corporate
building supervisors
companies or organisations
environmental health officers
executive housekeepers
maintenance managers
owners
persons in control of work processes
property agents or managers
tenants.
Legislative requirements may include:
Australian standards, quality assurance and certification requirements
industry advisory standards and codes, such as:
building codes
dangerous goods codes
award and enterprise agreements
relevant commonwealth, state and territory legislation and local government regulations that affect company operation, such as:
anti-discrimination and diversity
chemical controls
chemical registers and manifests
consumer protection legislation
dangerous goods Acts and regulations
declared pest (plant and animal) reporting
environmental protection issues
equal employment opportunity
freedom of information
industrial relations
motor and commercial vehicle transportation
motor licence and endorsement regulations
OHS Acts and regulations
privacy
public health
trade practices
workplace consultative arrangements.
Client records may include:
computer files or databases
hard-copy files
contact details
details of previous:
assessments
proposals
quotations
service provision
logbooks
pest management plans
reports
specific details about:
work site
nature of pest problem
use of contractors.
Pests may include:
any pest of commercial significance in an urban environment.
Interpersonal skills and communication techniques may include:
active listening
language:
accurate, articulate and concise
verbal or non-verbal language, including body language
presenting options and consequences in a sensitive manner
providing an opportunity for clients to confirm their request
questioning to clarify and confirm client’s understanding
seeking feedback from client to confirm understanding of needs
summarising and paraphrasing to check understanding of client’s message
using effective presentation aids, such as:
audiovisual technologies
diagrams
graphics
photos.
Work sites may include:
building surroundings
buildings
domestic, commercial or industrial premises.
Occupational health and safety (also known as workplace health and safety) requirements may relate to:
allergic reactions, such as contact dermatitis
animal management or control procedures
communication devices for isolated or remote locations, such as:
mobile phones
two-way radios
dermatoxicological control and prevention measures
emergency procedures for contact with toxic substances, such as:
splashes in eye or on skin
inhalation
ingestion
hazard identification and risk assessment mechanisms
hierarchy of hazard control procedures
industry advisory standards
information provided by national registration authority for chemical approval and state government authorities, such as:
agriculture
environment protection
health
primary industry
injury and dangerous occurrence reporting
national and industry codes of practice
OHS control procedures, such as:
health and safety plans
job plans
job safety analyses
risk assessments
safe operating practices and procedures
safe work instructions
safe work method statements
health surveillance and monitoring, such as regular blood testing
routes of entry and potential symptoms of exposure to chemicals
safe work practices for equipment, PPE and chemical storage, including interpretation of:
MSDS
hazardous substance information, such as long latency periods
safety, induction and refresher training
selection and use of PPE and clothing appropriate to hazard
up-to-date electrical test and tag compliance
use of chemicals according to MSDS
use of residual current devices
use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals
withholding periods and spray drift.
Cost effective means a balance that:
achieves an effective pest management solution
is affordable for the client
provides profit opportunities for the operator.
Manufacturer specifications may include:
emergency response resources
equipment operating manuals
government publications
instructional guides
MSDS
other resources supplied by manufacturer, such as:
laminated cards
notices
wall posters
product labels
safety instructions pre-printed on equipment.
Hazards may include:
allergic reactions to chemicals, pests or equipment, including latex allergies
biological and animal waste
bites and stings
blood and blood-stained products
confined or restricted spaces
contaminated clothing, materials or equipment
damaged or inappropriate equipment
dust and fibres
electrical hazards arising from:
cables
electrical fittings:
switches
lights
untested electrical equipment
fatigue
fire
gas
heights
inadequate lighting and ventilation
infectious and zoonotic diseases, such as:
scabies
Q fever
mobile equipment and vehicle hazards around plant and vehicles
moving or unguarded parts
noise
occupational violence and bullying
poor personal hygiene practices
release of substances with negative environmental impact
spills, splashes and sprays
unsafe manual-handling techniques, including awkward and repetitive postures
unsafe underfoot conditions, such as slippery, uneven and rough surfaces
work environment temperature extremes
work in unfamiliar isolated or remote environments.
Assessment methods may include:
discussion with client
review of past pest management records
visual inspection.
Environmental requirements may include:
clean up, containment or isolation
company policies and guidelines
emergency chemical spill control measures
hazardous materials handling
regulations, by-laws and guidelines of environmental protection agencies and government departments, such as:
agriculture
emergency services
national parks and wildlife.
Equipment may include:
bunding materials
cameras
contaminated clothing bags
dishes or bowls
drills
dusters
electrical extension leads
elevated work platforms
equipment decontamination materials
flexible lights
flushing agents
generators
hoses
injectors
knives
ladders
magnifying glasses
measuring jugs
mirrors
probes
safety harnesses
sand and other absorbent materials
screwdrivers
sharps containers
shovels and rakes
sound, moisture and movement detectors
sounding instruments
specimen bottles
spray equipment
torches
trays
waste disposal containers.
Personal protective equipment may include:
air-line and self-contained respirators
breathing respirators:
full-face
half-face
chemical-impervious gloves
chemical-resistant aprons
communication equipment
cradles
drinking fluids
dust masks
eye protection, such as:
safety glasses
goggles
eyewashes and showers
face shields (splash-proof)
first aid kits appropriate to tasks and locations
hair nets
hard hats
high-visibility vests or clothing
long pants
noise protection
non-slip safety shoes or boots
overalls, coveralls or other chemical protective clothing
prodding or probing sticks and rods
safety harnesses
soap and towels
sunscreen
tongs
torches
washable sun hats
wet-work protective clothing.
Pest problem includes:
pest type
activity level
density
location of harbourages.
Pest management methods may include:
biological controls
chemical and physical barrier treatments
cultural controls
environmental controls
management controls.
Information may include:
conditions for infestation
control and maintenance methods
hazardous substance legislation, codes of practice, Australian standards and advisory standards covering use of chemicals
impacts on the environment and buildings of alternative pest management methods
pest activity
sources of infestation.
Sources of information may include:
company specialists or consultants
government agencies and departments, such as:
agriculture
forestry
quarantine
industry groups and associations
internet resources
publications by:
company
government
industry.
Pest management plan may include:
advice on health, safety, environmental and other legislative matters
advice on pest prevention strategies
chemical application methods
details of pest and pest activity
follow-up pest management advice, monitoring and call-back schedule
pest management options
types and quantities of chemicals to be used.
Assessment documentation may include:
company activity records
detailed quotations
photographs
written reports.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by observing practical demonstration of assessment of pest management options and reviewing completed documentation.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
clarify client’s pest problem and accurately confirm type of organism and its associated key behavioural characteristics, referring to experts as required
communicate information and advice on pest management options
comply with company, legislative and regulatory requirements
achieve outcomes as specified in work orders
identify hazards and risks associated with pest management and apply knowledge of hierarchy of hazard control
select safe, effective and environmentally responsible pest management options.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.
Resource implications for assessment include access to:
suitable work site or other venue
plain English version of relevant statutes and procedures
work order instructions, work plans and schedules, and policy documents
relevant databases and information.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
This unit could be assessed on its own or in combination with other units relevant to the job function, for example:
CPPPMT3005A Modify environment to manage pests
CPPPMT3006A Apply pesticides to manage pests
CPPPMT3007A Implement pest management plans
CPPPMT3009A Advise clients on pest management options
CPPPMT3043A Prepare and present pest management proposals.