Unit of competency Outline

Date retreived
23/07/2026 10:22 AM AWST

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Implement a case work strategy

Implement a case work strategy

Unit of competency
National Code
CHCCW402C
State Code
D2376
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
090515 - Welfare Studies
Original Release Date
12/08/2014
Nominal Hours
45
Description
DescriptorThis unit describes the knowledge and skills required to implement an effective working relationship with clients under a case management framework
Notes
Elements and Performance Criteria
1. Establish an appropriate working relationship with clients
  • 1.1 Routinely use effective strategies to ensure:
  • clients identify their needs and goals
  • individual and cultural differences are addressed
  • areas of resistance/conflict are identified and appropriately resolved
  • appropriate levels of consultation are implemented
  • the experience and life skills of the client are appropriately addressed
  • relevant information is collected
  • 1.2 Implement processes to reach agreement on meeting procedures, consequences of actions and cooperative relationship
  • 1.3 Clarify negotiable and non negotiable aspects of intervention
  • 1.4 Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities
  • 1.5 Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention
2. Promote preventative strategies
  • 2.1 Provide a full range of opportunities for clients to engage in identification of problems and solutions
  • 2.2 Employ a range of strategies to assist clients to meet specific targets and to gain control over their lives
  • 2.3 Identify, develop and initiate an appropriate range of opportunities in accordance with organisation policies and procedures and client needs
  • 2.4 Encourage and monitor client progress and involvement in activities and take appropriate action to maximise individual skill development
3. Provide a specialist service to clients
  • 3.1 Complete and maintain all appropriate documentation in accordance with organisation and statutory standards and requirements
  • 3.2 Implement procedures to facilitate information sharing between key stakeholders
  • 3.3 Ensure all dealings with the client/s reflect:
  • accepted organisation standards of behaviour
  • mutual respect
  • commitment to information sharing and dissemination
  • adherence to agreed plan
  • sensitivity to cultural, family and individual differences
  • ability to work with the client in the context of the family and broader community
  • application of the organisation's philosophy
  • compliance with statutory requirements and duty of care responsibilities
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


The contexts of working with clients include:
Contact with a service on a voluntary or involuntary basis
Contact with a statutory activity e.g. Notification, first juvenile offence
Within an intervention
Within a support activity or service


Working relationship will be within requirements established by:
Commonwealth and state legislation
International conventions relating to the rights of children and young persons
Organisation policy and procedures
Relevant program standards
Organisation codes of conduct, ethics
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to:
an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observations, questioning or evidence gathered from the workplace
Replaces
State Code National Code Title Type
S3087 CHCCWI2B Implement a case work strategy Unit of competency