Unit of competency Outline

Date retreived
23/07/2026 4:48 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Operate word-processing applications

Operate word-processing applications

Unit of competency
National Code
ICAICT102A
State Code
D7836
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
18/07/2011
View on TGA
State Implementation and Classification
Approved Date
14/10/2014
Field of Education
080905 - Practical Computing Skills
Original Release Date
14/10/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to operate word-processing applications and perform basic operations, including creating and formatting documents, creating tables and printing labels.
Notes
Elements and Performance Criteria
1. Apply OHS practices
  • 1.1 Use workplace ergonomic work practices and strategies
  • 1.2 Organise work area ensuring an ergonomic work environment
2. Create documents
  • 2.1 Open word-processing application, create document and add data according to information requirements
  • 2.2 Use document templates as required
  • 2.3 Use simple formatting tools when creating the document
  • 2.4 Save document to directory
3. Customise basic settings to meet page layout conventions
  • 3.1 Adjust page layout to meet information requirements
  • 3.2 Open and view different toolbars
  • 3.3 Change font format to suit the purpose of the document
  • 3.4 Change alignment and line spacing according to document information requirements
  • 3.5 Modify margins to suit the purpose of the document
  • 3.6 Open and switch between several documents
4. Format documents
  • 4.1 Use formatting features and styles as required
  • 4.2 Highlight and copy text from another area in the document or from another active document
  • 4.3 Insert headers and footers to incorporate necessary data
  • 4.4 Save document in another file format
  • 4.5 Save and close document to a storage device
5. Create tables
  • 5.1 Insert standard table into document
  • 5.2 Change cells to meet information requirements
  • 5.3 Insert and delete columns and rows as necessary
  • 5.4 Use formatting tools according to style requirements
6. Add images
  • 6.1 Insert appropriate images into document and customise as necessary
  • 6.2 Position and resize images to meet document formatting needs
7. Print documents
  • 7.1 Preview document in print preview mode
  • 7.2 Select basic print settings
  • 7.3 Print document or part of document from printer
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Ergonomic work practices may include:
pause exercises
personal strategies:
chair height
footrests
monitor and keyboard alignment
monitor reflection angle
task and postural variety.
Ergonomic work environment may relate to:
air quality
furniture and storage
lighting
noise
temperature.
Information requirements may include:
agendas
letters
memos
minutes
other business documents required by the organisation.
Formatting tools may include:
menu commands within the application:
borders
copy, cut and paste
help
find and replace
shading
spell check
undo.
Font format may include:
combination of typeface and other attributes:
pitch and spacing
size.
Formatting features may include:
bold
hyphenation
italics
underline.
File format may include:
CSV files
doc files
HTML pages
PDF files
SXW (star office) files
RTF files
text files.
Storage device may include:
CD
DVD
external hard drive, including universal serial bus (USB) flash drive
internal hard drive
web storage space.
Images may include:
clip art
graphics
pictures.
Print settings may include:
layout
number of copies
orientation
paper size
sides.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
follow OHS requirements
create, open and retrieve documents
customise basic settings
format documents
create tables
add text, objects and images
save and print documents.
Context of and specific resources for assessment
Assessment must ensure access to:
personal computer and printer
word-processing software currently used in industry
documents detailing organisational style guide or policy and OHS requirements
data suitable for use with word-processing packages
appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of word-processing operations
direct observation of candidate creating and formatting documents
review of documents prepared by candidate demonstrating word-processing skills, including formatting, tables and images.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Replaces
State Code National Code Title Type
D0241 ICAU1129B Operate a word processing application Unit of competency
Replaced By
State Code National Code Title Type
AUX12 ICTICT102 Operate word-processing applications Unit of competency