Unit of competency Outline

Date retreived
22/07/2026 7:58 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage a customer service gas business unit

Manage a customer service gas business unit

Unit of competency
National Code
UEGNSG122
State Code
OAD57
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
05/09/2018
View on TGA
State Implementation and Classification
Approved Date
04/01/2019
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
04/01/2019
Nominal Hours
108
Description
This unit involves the skills and knowledge required to manage a customer service gas business unit to meet the needs of its customer base. It includes assessing, developing and implementing business, marketing and strategic plan for the gas business unit; communicating effectively with relevant person/s; managing the business unit personnel and setting and reviewing personnel key performance indicators (KPIs). It also includes completing relevant documentation, records and reports.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Assess potential in the marketplace
  • 1.1 Organisational, strategic and business plans, and other relevant documentation are analysed and market analysis and environmental scans performed in accordance with workplace procedures
  • 1.2 Products and services to form part of the business are selected consistent with the needs of the marketplace and the objectives of the organisation
  • 1.3 Work roles and tasks are allocated in accordance with job requirements and individual's competencies
  • 1.4 Work is prioritised and sequenced for completion within acceptable timeframes in accordance with requirements and workplace procedures
  • 1.5 Communication issues with authorised persons, authorities, clients and land owners are resolved and work coordinated in accordance with work schedule and workplace procedures
  • 1.6 Hazards are identified, work health and safety (WHS)/occupational health and safety (OHS) and environmental risks are assessed and control measures prioritised, implemented and monitored in accordance with workplace procedures
2 Develop and implement a business, marketingand strategic plan for the business unit
  • 2.1 Business unit objectives and KPIs are developed in consultation with relevant personnel and principle stakeholders
  • 2.2 Marketing strategy is developed and budgets and business unit objectives/goals are promoted through effective communication to appropriate personnel
  • 2.3 Decisions are made based on safety and effective outcomes in accordance with plan requirements and workplace procedures
  • 2.4 Mathematical models are used to analyse the effectiveness of the finished product in accordance with requirements and workplace procedures
  • 2.5 Data is analysed and compared with compliance specifications to ensure completion of the project within agreed timeframes in accordance with requirements
  • 2.6 Data testing is undertaken in accordance with requirements and workplace procedures
  • 2.7 Work teams are arranged to ensure planned objectives/goals are met in accordance with workplace procedures
  • 2.8 Solutions to unplanned events and non-routine problems are identified and actioned in accordance with requirements
  • 2.9 Quality of work is monitored against performance agreement and organisational and industry standards
  • 2.10 Strategic plans are developed incorporating organisational initiatives in accordance with workplace procedures
3 Manage the business unit and review and assess performance of the business unit
  • 3.1 Distribution systems and sales and product pricing schedules are developed and confirmed with appropriate personnel in accordance with workplace procedures
  • 3.2 KPIs are reviewed with relevant personnel and barriers to performance are identified, analysed and recommendations for improvements made in accordance with workplace procedures
  • 3.3 Product quality and sales trends are monitored and recommendations made for replacement of product or review of marketing strategies
  • 3.4 Customer energy needs are projected and new products identified and forward estimates made in accordance with workplace procedures
  • 3.5 Reports and completion documents are produced and submitted to relevant person/s for approval and where applicable, statutory or regulatory approval
  • 3.6 Approved copies of reports and documents are issued and records updated in accordance with workplace procedures
No information
No information
Replaces
State Code National Code Title Type
S8151 UEGNSG122B Manage a customer service gas business unit Unit of competency