Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

funeral director
funeral arranger
transfer staff
transportation services
mortuary technician
embalmer
cemetery representatives
church or chapel coordinator.

time
date
location
viewings
transport requirements
special requirements
catering
audiovisual recording of funeral
music and visual presentations.

funeral arranger's briefing notes
casket or coffin orders
application for burial or cremation
order for cremation
permit for cremation
celebrant's instructions
embalming form and details
prearrangement costing details.

staff
transfer vehicles
hearses
motorcycles
transfer equipment
lifting equipment.

clergy or celebrant
organist
choir
florist
caterer
printer
hospital or nursing home staff
stonemason
legal representative
embassy officials
support groups
government regulators
registrar of births, deaths and marriages
treating doctor
coroner.

OHS
manual handling
personal presentation, such as:
company uniform
business unit
morning suit
communication protocols
authorisations and responsibilities of staff
contingency procedures
quality assurance procedures
emergency procedures, including fire and accident procedures
security procedures
reporting requirements.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to accurately interpret a schedule for a series of pre-determined funeral arrangements and coordinate operational details for multiple funerals that meet these requirements
ability to liaise with funeral and external personnel to organise required aspects of all scheduled funerals and to deal with contingencies in coordinating a series of safe and efficient funerals
effect vive coordination and management of staff and resources demonstrating leadership and decision making skills
coordinating funeral operations on multiple occasions to ensure consistency of performance and ability to respond to different situations.

Context of, and specific resources for assessment

Assessment must ensure:

access to appropriate computers, communication technology and software programs to coordinate funeral operations
liaison with relevant personnel and monitoring of vehicle preparation
access to relevant documentation, such as staffing rosters and funeral schedules and rosters
access to funeral vehicle.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:


observation of candidate:

identifying procedures and resources required to coordinate and schedule funeral services
coordinating funeral staff and vehicle and equipment requirements
consulting staff and liaising with funeral and external personnel to identify, organise and confirm operation schedule
written or verbal questioning to assess knowledge and understanding of relevant procedures regarding funeral arranging
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFFNL003A Arrange funerals.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.