Elements and Performance Criteria

emergency, fire and accident

incident and accident reporting

consultation

hazard identification

risk assessment

risk control

security, including:

documents

cash

equipment

people

key control systems.


use of personal protective clothing and equipment

safe posture and movements, including sitting, standing and bending

using safe manual handling techniques for such things as lifting and transferring

taking designated breaks

rotation of tasks

using knives and equipment and handling hot surfaces

using computers and electronic equipment

safe handling of chemicals, poisons and dangerous materials

using ergonomically sound furniture and workstations

clearing any hazards from immediate work area

paying attention to safety signage.


loss of keys

strange or suspicious persons

broken or malfunctioning equipment

loss of property, goods or materials

damaged property or fittings

lack of suitable signage when required

lack of training on health and safety issues.


bomb threats

irrational customers

accidents

robberies or armed hold-ups

fires

floods

earthquakes

power failure.


active participation in OHS induction training and safe work practice training

involvement of personnel in hazard identifications

involvement of personnel in risk assessments

involvement of personnel in suggesting methods for and making joint decisions on how to eliminate or control risks

involvement of personnel in writing parts of OHS policies and procedures.


OHS discussions with all employees during the course of each business day

a diary, whiteboard or suggestion box used by staff to report any issue of concern

regular staff meetings that involve OHS discussions

special staff meetings or workshops to specifically address OHS issues

survey or questionnaire that invites feedback on OHS issues

informal meetings with notes

formal meetings with agendas, minutes and action plans

discussions with and reports to formal OHS representatives and committee members.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
project or work activities that show the candidate's ability to follow predetermined health, safety and security procedures, incorporate safe work practices into all workplace activities and participate in consultation, hazard identification and risk assessment activities for a given service industry operation and in line with regulatory requirements
knowledge and understanding of the implications of disregarding those procedures
knowledge and understanding of the legal requirement to work according to health, safety and security procedures.

Context of and specific resources for assessment
Assessment must ensure:
project or work activities that show candidates' ability to apply safe working practices within the context of the particular industry sector and job role in which they are working or seeking work; for those undertaking generic pre-employment training, assessment must cover a range of industry contexts to allow for a broad range of vocational outcomes
use of the current plain English regulatory documents distributed by the local OHS regulatory authority, any codes of practice and standards issued by regulatory authorities or industry groups, and OHS information and business management manuals issued by industry associations or commercial publishers
use of current commercial policies and procedures and template documents used for the management of OHS practices.

Methods of assessment
A range of assessment methods should be used to assess the practical skills and knowledge required to follow health, safety and security procedures. The following examples are appropriate for this unit:
direct observation of the candidate explaining workplace safety or emergency procedures to a colleague or customer
direct observation during an integrated assessment of the candidate demonstrating safe work practices for particular job roles
case studies and problem-solving exercises, role-plays and simulations for emergency situations
role-plays to assess participation in consultation meetings
activities, case studies and problem-solving exercises to assess participation in hazard identification and risk assessment
written and oral questioning or interview to test knowledge of legislation and individual requirements relating to workplace safety and security
written and oral questioning or interview to test knowledge of appropriate protective equipment and clothing for particular jobs and situations
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITXOHS002A Follow workplace hygiene procedures
any operative skills that would allow integration of safe work practices.

Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.