Unit of competency Outline
Date retreived
24/07/2026 7:43 AM AWST
24/07/2026 7:43 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Monitor biometric equipment and systems
Monitor biometric equipment and systems
Unit of competency
National Code
CPPSEC2019A
CPPSEC2019A
State Code
D1394
D1394
TGA Status
Deleted
Deleted
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
31/10/2008
Field of Education
029901 - Security Science
Original Release Date
31/10/2008
Nominal Hours
30
Description
This unit of competency specifies the outcomes required to monitor the operational effectiveness of a range of biometric equipment and systems in a workplace environment.It requires the ability to monitor and respond to biometric equipment and systems data and information, receive and verify data, identify discrepancies and potential breaches of security, and implement appropriate responses. It also involves change of shift duties including the processing and maintenance of workplace information. An understanding of the operating principles of biometric equipment, systems and technology is also required as well as the ability to interpret and apply effective principles and requirements relating to confidentiality, privacy and security in own work. This unit may form part of the licensing requirements for persons engaged in security operations involving the use of biometric equipment and systems in those states and territories where these are regulated activities.
Notes
Elements and Performance Criteria
1Apply the principles of confidentiality, privacy and security in own work.
- 1.1 Applicable Occupational Health and Safety (OHS), legislative and organisational requirements relevant to monitoringbiometric equipment and systems are identified and complied with.
- 1.2 Relevant privacy legislation and codes of ethics relevant to the workplace application of biometric technology are accessed and interpreted.
- 1.3 Privacy and confidentiality of client data and information, verbal and written, is securely maintained in accordance with legislative and organisational requirements.
- 1.4 Potential confidentiality issues are promptly identified and clarified as required with relevant persons.
- 1.5 Effective communication and interpersonal techniques are used that reflect sensitivity to individual social and cultural differences.
2Prepare to monitor data and information.
- 2.1 Work order instructions and information are reviewed and confirmed as required with relevant persons in accordance with workplace procedures.
- 2.2 Location and mode of biometric equipment and systems are identified and confirmed in accordance with workplace procedures.
- 2.3 Resources relevant to work requirements are identified and organised in accordance with workplace procedures.
- 2.4 Administrative requirements are identified and arranged in accordance with organisational requirements.
- 2.5 Potential and existing risks and hazards in the work area are identified and controlled in accordance with OHS and organisational requirements.
3Monitor data and information.
- 3.1 All work is conducted using established ergonomic practices in accordance with OHS and organisational requirements.
- 3.2 Enrolment procedures are conducted in a systematic manner to ensure accuracy and currency of data in accordance with organisational requirements and standards
- 3.3 Data and information is routinely monitored for consistency and compliance with established authorisations and standards.
- 3.4 Data and information is collected and organised in a logical and sequential manner in accordance with workplace procedures and standards.
- 3.5 Data and information is checked for accuracy, relevance and compliance with security, legal and privacy requirements.
- 3.6 Received data and information is processed and securely stored in accordance with workplace procedures.
- 3.7 Errors or irregularities in received data and information are identified and reported in accordance with workplace procedures.
- 3.8 Potential breaches of information security are identified and promptly reported to relevant persons in accordance with workplace procedures.
4Complete monitoring activities.
- 4.1 Change of shift procedures are complied with to ensure monitoring continuity is maintained in accordance with workplace procedures.
- 4.2 Identified faults or deficiencies in biometric equipment and systems are identified and reported in accordance with workplace procedures.
- 4.3 Monitoring operations are reviewed and findings are accurately documented and processed in accordance with workplace procedures.
- 4.4 Recommendations or identified opportunities to improve monitoring operations are recorded and forwarded to relevant persons to inform future practice.
- 4.5 Records and reports are completed and maintained in accordance with legislative and organisational requirements.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Occupational Health and Safety (OHS) requirements may relate to:
controlling and minimising risks
correct manual handling including shifting, lifting and carrying
elimination of hazardous materials and substances
identifying hazards
safety procedures for the protection of self and others
safe use and operation of equipment including
business technology
first aid equipment
fire safety equipment
personal protective clothing and equipment
safety equipment.
Legislative requirements may relate to:
Australian standards and quality assurance requirements
award and enterprise agreements
Compliance Policy Guidelines (CPGs)
counter-terrorism
general 'duty of care' responsibilities
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
telecommunications.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
environmental management including waste disposal, recycling and re-use guidelines
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
standard operating procedures
storage and disposal of information
use and maintenance of equipment and systems.
Monitoring parametersmay relate to:
functions (alarms, system on and off, access times, levels of access, identity of users gaining access)
integrity of biometric equipment and systems
integrity of data and information
recording and reporting functions
security incident and response requirements
Biometric refers to:
a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual.
Biometric equipment and systems are:
automated systems able to capture a biometric sample from an individual person, extract biometric data from the sample, compare the data with one or more reference templates, determine the quality of a match, and indicate whether or not an identification or verification of identity has been achieved.
Biometric equipment and systems may include:
acquisition devices
cameras (video, infrared-enabled video, single-image)
chip or reader embedded in peripheral device
microphones
optical scanners
biometric servers
hardware
interconnecting infrastructure
software
server-based authentication software for biometric authentication and logging
software associated with acquisition devices.
Privacy legislation may include:
Commonwealth, State and Territory Privacy Acts
national information privacy principles
national privacy principles.
Relevant personsmay include:
biometric technology specialists
clients
colleagues
information technology specialists
supervisor.
Communication may be:
face-to-face
group interaction
in Indigenous languages
in languages other than English
oral reporting
participation in routine meetings
reading independently
recording of discussions
speaking clearly and directly
through the use of assistive technology
via an interpreter
visual or written
writing to audience needs.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Social and cultural differencesmay relate to:
dress and personal presentation
food
language
religion
social conventions
traditional practices
values and beliefs.
Work order instructions and information may include:
access and authorisation requirements
incident and security risk response procedures
location of biometric equipment and systems
monitoring parameters and objectives
OHS, confidentiality and other legal requirements
personal presentation requirements
personal protection equipment
reporting and documentation requirements
resource and equipment requirements
specifications and components of biometric equipment and systems
work tasks and schedules.
Mode may be:
multiple (a biometric system that integrates two ore more biometric technologies)
single.
Resourcesmay include:
communications equipment
computer equipment
hardware and software
procedural manuals
standard operating procedures.
Administrative requirementsmay relate to:
access
authorisations
licensing.
Risks may relate to:
data and information
personnel
property.
Hazardsmay be:
associated with electrical or mechanical faults
environmental
ergonomic
obstructive (blocked access to emergency entry and exit points).
Ergonomic considerationsmay include:
avoiding radiation from computer screens
chair height, seat and back adjustment
footrest
keyboard and mouse position
lighting
noise minimisation
posture
rest periods, exercise breaks.
screen position
work station height and layout.
Enrolmentrelates to:
the initial process of collecting biometric data from a user and storing it in a template for future comparison.
Records and reports:
may be
computer-based
manual
other appropriate organisational communication system
may detail
activity reports
biometric equipment and systems specifications
change of shift procedures
data and information errors
faults and irregularities in operations
recommendations for improvements to processes
security incidents or breaches.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Occupational Health and Safety (OHS) requirements may relate to:
controlling and minimising risks
correct manual handling including shifting, lifting and carrying
elimination of hazardous materials and substances
identifying hazards
safety procedures for the protection of self and others
safe use and operation of equipment including
business technology
first aid equipment
fire safety equipment
personal protective clothing and equipment
safety equipment.
Legislative requirements may relate to:
Australian standards and quality assurance requirements
award and enterprise agreements
Compliance Policy Guidelines (CPGs)
counter-terrorism
general 'duty of care' responsibilities
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
telecommunications.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
environmental management including waste disposal, recycling and re-use guidelines
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
standard operating procedures
storage and disposal of information
use and maintenance of equipment and systems.
Monitoring parametersmay relate to:
functions (alarms, system on and off, access times, levels of access, identity of users gaining access)
integrity of biometric equipment and systems
integrity of data and information
recording and reporting functions
security incident and response requirements
Biometric refers to:
a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual.
Biometric equipment and systems are:
automated systems able to capture a biometric sample from an individual person, extract biometric data from the sample, compare the data with one or more reference templates, determine the quality of a match, and indicate whether or not an identification or verification of identity has been achieved.
Biometric equipment and systems may include:
acquisition devices
cameras (video, infrared-enabled video, single-image)
chip or reader embedded in peripheral device
microphones
optical scanners
biometric servers
hardware
interconnecting infrastructure
software
server-based authentication software for biometric authentication and logging
software associated with acquisition devices.
Privacy legislation may include:
Commonwealth, State and Territory Privacy Acts
national information privacy principles
national privacy principles.
Relevant personsmay include:
biometric technology specialists
clients
colleagues
information technology specialists
supervisor.
Communication may be:
face-to-face
group interaction
in Indigenous languages
in languages other than English
oral reporting
participation in routine meetings
reading independently
recording of discussions
speaking clearly and directly
through the use of assistive technology
via an interpreter
visual or written
writing to audience needs.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Social and cultural differencesmay relate to:
dress and personal presentation
food
language
religion
social conventions
traditional practices
values and beliefs.
Work order instructions and information may include:
access and authorisation requirements
incident and security risk response procedures
location of biometric equipment and systems
monitoring parameters and objectives
OHS, confidentiality and other legal requirements
personal presentation requirements
personal protection equipment
reporting and documentation requirements
resource and equipment requirements
specifications and components of biometric equipment and systems
work tasks and schedules.
Mode may be:
multiple (a biometric system that integrates two ore more biometric technologies)
single.
Resourcesmay include:
communications equipment
computer equipment
hardware and software
procedural manuals
standard operating procedures.
Administrative requirementsmay relate to:
access
authorisations
licensing.
Risks may relate to:
data and information
personnel
property.
Hazardsmay be:
associated with electrical or mechanical faults
environmental
ergonomic
obstructive (blocked access to emergency entry and exit points).
Ergonomic considerationsmay include:
avoiding radiation from computer screens
chair height, seat and back adjustment
footrest
keyboard and mouse position
lighting
noise minimisation
posture
rest periods, exercise breaks.
screen position
work station height and layout.
Enrolmentrelates to:
the initial process of collecting biometric data from a user and storing it in a template for future comparison.
Records and reports:
may be
computer-based
manual
other appropriate organisational communication system
may detail
activity reports
biometric equipment and systems specifications
change of shift procedures
data and information errors
faults and irregularities in operations
recommendations for improvements to processes
security incidents or breaches.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
complying with applicable legislation and codes of ethics applicable to privacy and client confidentiality
complying with organisational policies and procedures, including OHS, relevant to biometric work tasks
implementing and monitoring change of shift procedures and accurately completing and maintaining documentation, records and reports
organising resources and relevant authorisations required to undertake monitoring work appropriate to type and mode of biometric equipment and system
prioritising and responding promptly to data and information in compliance with monitoring parameters
responding to biometric equipments and systems, data and information in a systematic manner and implementing procedures to verify accuracy and reliability of received information.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment including biometric equipment and systems
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
complying with applicable legislation and codes of ethics applicable to privacy and client confidentiality
complying with organisational policies and procedures, including OHS, relevant to biometric work tasks
implementing and monitoring change of shift procedures and accurately completing and maintaining documentation, records and reports
organising resources and relevant authorisations required to undertake monitoring work appropriate to type and mode of biometric equipment and system
prioritising and responding promptly to data and information in compliance with monitoring parameters
responding to biometric equipments and systems, data and information in a systematic manner and implementing procedures to verify accuracy and reliability of received information.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment including biometric equipment and systems
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| J351 | CPP20212 | Certificate II in Security Operations | Qualification |