Unit of competency Outline

Date retreived
23/07/2026 9:48 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Monitor and manage product and service quality in the forest and wood products industry

Monitor and manage product and service quality in the forest and wood products industry

Unit of competency
National Code
FWPCOT4213
State Code
ODS26
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
28/01/2022
View on TGA
State Implementation and Classification
Approved Date
21/06/2022
Field of Education
080317 - Quality Management
Original Release Date
21/06/2022
Nominal Hours
60
Description
This unit of competency describes the skills and knowledge required to coordinate, monitor and control product and service quality.The unit applies to individuals working in a wide range of roles across all sectors of the forest and wood products industry.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Coordinate quality system practices in forest or wood products operations
  • 1.1 Communicate quality standards, policies, procedures and quality assurance monitoring activities to team members
  • 1.2 Confirm understanding of team members and encourage and support their participation in quality practices
2. Monitor product and service quality in forest or wood products operations
  • 2.1 Monitor operational activities to ensure policies and procedures are followed and quality standards are maintained
  • 2.2 Check product and/or service specifications and coordinate workplace compliance
  • 2.3 Monitor product and/or service quality according to quality system requirements and workplace procedures
  • 2.4 Assess problems with product and/or service quality and implement remedial action according to quality system and workplace procedures
  • 2.5 Record and report product and/or service quality outcomes according to quality system and workplace requirements
3. Control quality of product and service in forest or wood products operations
  • 3.1 Assess products and/or service quality against quality standards and customer specifications
  • 3.2 Monitor and control despatch and/or service delivery processes according to quality system and workplace requirements
  • 3.3 Ensure products and/or services are supplied on time and to customer expectations
No information
No information
Replaces
State Code National Code Title Type
AXL98 FWPCOR4203 Monitor quality and product care procedures Unit of competency