Unit of competency Outline

Date retreived
22/07/2026 12:59 PM AWST

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Coordinate veterinary reception duties

Coordinate veterinary reception duties

Unit of competency
National Code
ACMVET401
State Code
OAL20
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
11/12/2018
View on TGA
State Implementation and Classification
Approved Date
29/05/2019
Field of Education
080999 - Office Studies, N.e.c.
Original Release Date
29/05/2019
Nominal Hours
60
Description
This unit of competency describes the skills and knowledge required to coordinate and undertake patient admission and discharge. It also includes providing initial veterinary nursing care to patients (animals) and grief support to clients (animal owners).This unit applies to individuals who work as veterinary nurses under the supervision of a registered veterinarian. Veterinary nurses who coordinate admissions and discharges need to hold and apply knowledge of animal anatomy and physiology and veterinary procedures, to triage patients, and use effective communication skills to support animal owners in grief.Legislative and regulatory requirements apply to veterinary nurses but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.
Notes
Elements and Performance Criteria
1. Coordinate practice admissions
  • 1.1 Schedule appointments and other practice procedures
  • 1.2 Advise animal owners on patient intake and pre-treatment procedures for specific periods
  • 1.3 Answer routine and non-routine enquiries
  • 1.4 Send or set reminders for appointments
  • 1.5 Consult veterinarian on relevant details and convey the intended actions to the client
2. Compile patient and client histories
  • 2.1 Identify patients according to species, breed and permanent identification features
  • 2.2 Retrieve and update existing client and patient histories
  • 2.3 Establish new client and patient records
3. Undertake admission procedure
  • 3.1 Complete admission documentation
  • 3.2 Carry out preliminary examination, handling animal to minimise stress
  • 3.3 Explain procedure to client
4. Provide veterinary nursing care
  • 4.1 Use triage procedures for all admissions
  • 4.2 Recognise and report emergency situations to veterinarian, in line with practice procedures
  • 4.3 Recognise need for isolation
  • 4.4 Use appropriate personal protective equipment for the veterinary nursing care required
  • 4.5 Recognise and report signs of pain
  • 4.6 Apply animal first aid measures to sustain life and to minimise pain as required, under the supervision of a veterinarian
  • 4.7 Provide support to the veterinarian
5. Provide grief support to clients
  • 5.1 Identify client needs in consultation with the veterinarian
  • 5.2 Provide sympathy and comfort to the client
  • 5.3 Identify level of grief and take appropriate action
  • 5.4 Use varied techniques in communicating with the client and providing support
  • 5.5 Manage own stress and fatigue
6. Implement discharge procedures as directed by veterinarian
  • 6.1 Carry out final checks on vital signs and record results in patient record
  • 6.2 Clean, groom and prepare patient for discharge
  • 6.3 Transfer the animal back to its owners
  • 6.4 Provide home care advice to the client, including medication needs, wound management, nutrition, pain management exercise and veterinary review for routine and non-routine procedures
No information
No information
Replaces
State Code National Code Title Type
D3938 ACMVET401A Coordinate patient admission and discharge Unit of competency
State Code National Code Title Type
BED9 ACM40418 Certificate IV in Veterinary Nursing Qualification