Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirementsmay relate to:
applicable commonwealth, state and territory legislation which affects work such as:
workplace safety
environmental issues
equal employment opportunity
industrial relations
anti-discrimination and diversity
Australian building codes and regulations
Australian Communications Authority cabling standards
Australian standards and quality assurance requirements
award and enterprise agreements
evidence collection
freedom of information
licensing arrangements and certification requirements
privacy requirements
relevant industry codes of practice
telecommunications
trade practices.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
Occupational Health and Safety (OHS) policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Assignment instructionsmay include:
access to site, security clearance and specific site requirements
budget constraints
equipment requirements:
business equipment
communication equipment
reporting and documentation requirements
specific client requirements
timeframes
work schedules and completion dates
work tasks and procedures.
Relevant personsmay include:
clients
colleagues
engineers and technicians
equipment and systems manufacturers
security consultants
security personnel
site managers or project managers
supervisor.
Scopemay relate to:
conformance with insurance requirements
legislative, regulatory or industry requirements
protection of persons, property or assets.
Clientmay be:
building supervisor
government authorities
manager
project manager
property agent
property owner
tenant.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Social and cultural differencesmay relate to:
dress and personal presentation
food
language
religion
social conventions
traditional practices
values and beliefs.
Site access and specific site requirementsmay relate to:
access and egress points
access codes, keys or passes
building codes and regulations
heritage requirements
noise control
obtaining security clearance
OHS requirements
time of access to site
union requirements.
Relevant informationmay include:
areas requiring a higher level of security
business and operational plans
core business activities and functions
current and proposed operating environments, assets and systems
current management strategies
existing security systems and equipment
insurance policies
security incident history.
Site assessmentmay involve identifying:
access and egress patterns
existing security equipment and systems
floor plan
site restrictions and regulations
type and condition of building structures.
Assessmentdocumentationmay include:
checklists
client briefs
existing security equipment and systems
floor plans
recommendations
specifications
written and electronic reports.
Security risks factorsmay relate to:
adequacy of street lighting
break-in
burglary
client habits eg doors left unlocked
deliberate or accidental damage
entry points screened from public view
external doors without deadlocks or with hinges opening outward
neighbourhood crime rating
pilferage
proximity of other buildings
sabotage
theft
threats of loss, harm or damage to persons or property
traffic flow
trespass
unauthorised access
unsecured windows and doors
vandalism.
Business equipment and technology may include:
calculators
facsimile machines
internet
personal schedulers
photocopiers
printers
standard commercial computer software and hardware
telephones.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
identifying applicable legislative requirements which will impact on security assessment and accurately completing all documentation
preparing a summary of assessed client needs and prioritising security recommendations in a format suitable for review
sourcing and gathering relevant information and conducting a comprehensive site assessment to identify client assets, activities and existing security arrangements
using appropriate methods to determine suitable technical security requirements and options to meet client needs and expectations
using appropriate security assessment methods to determine client security requirements.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.