Elements and Performance Criteria

Response to crisis situations will be immediate and ongoing

Relevant legislation and policy will include:
Statutory care and protection guidelines
Confidentiality
Age of consent
Families' rights and responsibilities
Occupational health and safety
Duty of care
Professional code of conduct
Non-discrimination
Equal employment opportunities

Crisis will relate to:
Those faced by the client group
Potential or actual crises
People at immediate risk of emotional, physical, psychological, spiritual, sexual and financial distress and emergency
Response to physical, mental, emotional or sexual abuse
Client's relationship with other agencies eg. legal system, welfare

Organisation policies and procedures to maximise physical and emotional safety will relate to:
Anti discrimination guidelines
Guidelines to deal with violent behaviour
Rights of worker and service user
Organisation rules eg. concerning drug and alcohol use, sexual behaviour, visitors
Occupational health and safety
Emergency/safety procedures
Security of premises
Debriefing procedures

Critical aspects of assessment:
Crisis response structure or framework meets the for requirements of particular workplace

Interdependent assessment of units:
Completion of this unit removed the requirement to complete CHCCS4A Manage the delivery of quality client service

Essential knowledge:
Legal and organisational policies relating to safety within the work environment
Relevant specialist support services and resources
Possible factors which contribute to young people entering crisis situations
Legislative and policy obligations
Methods of crisis intervention including mediation and negotiation
Characteristics of aggressive and abusive behaviour
Methods of promoting less aggressive/abusive behaviour
Other support agencies and the relevant specialist resources they offer
Possible factors which contribute to young people entering crisis situations
Possible repercussions of inappropriate intervention of worker behaviour

Essential skills:
Counselling and professional debriefing techniques
Conflict resolution/management
Effective communication skills including mediation and negotiation
People management including provision of feedback

Resource implications:
Access to a workplace or to an accurately simulated environment where assessment may take place

Consistency in performance:
Consistency in performance should consider the particular requirements for crisis management frameworks and structures in the workplace

Context of assessment:
This unit should be assessed in the workplace or through direct work practice