Elements and Performance Criteria

Range Statements
The Range Statements provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. The Range Statements relate to the unit as a whole and helps facilitate holistic assessment. In addition, the following variables may be present for this particular unit of competency

RANGE STATEMENT
CATEGORIES
Administration procedures
[two categories]
registration
receipting
ticketing
confirmation of bookings
Budget
[all categories]
setting fees
Facility
[one category]
buildings
single
multi-purpose

built structures, eg, tracks and walkways
plant
fixtures
infrastructures
superstructure
Feedback
[three categories]
may be qualitative and quantitative
evaluation forms
asking people
numbers
surveys
complaints
reaction
feedback from staff
financial information
Legislation
[all categories]
state/territory statutory requirements
local laws, by-laws, ordinances and policy

New circumstances
[all relevant categories]
numbers
weather
facility booking falling through
equipment failure
people not arriving
emergencies
Services
[one category]
major events
educational programs
group programs/services
an individual program/service
overall program
Occupational Health and Safety (OH&S) program
term program
Resources
[all categories]
staff
equipment
venues
paperwork
Target group
[one category]
may include
non-English speaking background
age specific
disability specific
aboriginal
regular clients
new clients
gender specific
specific ethnic origin
Work environment
[all categories]
varies with respect to
size of the organisation
location
organisational structure
nature of the service(s) provided
availability of resources and technology

Work plan
[all relevant categories]
timeframes
promotional plan
roles and responsibilities
permits, approvals and/or permission
renovations and refurbishing

Evidence Guide
The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statements

Critical aspects of evidence to be considered
Assessment must confirm sufficient knowledge of the service requirements of the organisation and its clients
Assessment of performance should be over a period of time covering all categories of administration, new circumstances and resources and any categories from the remaining Range Statements that are applicable in the learners environment
In particular, assessment must confirm the ability to
determine the nature of services that the organisation could provide in response to client needs
recommend the introduction of new services
plan services to meet identified client needs
implement the introduction of a service
monitor, review and evaluate the service
make and record recommendations on future services
Interdependent assessment of units
This unit must be assessed after attainment of competency in the following unit(s)
SRXGCSO04A Meet client needs and expectations

This unit must be assessed in conjunction with the following unit(s)
Nil

For the purpose of integrated assessment, this unit may be assessed in conjunction with other units
SRXCAI006B Organise a sport and recreation program
SRXCAI007B Conduct a sport and recreation program
Required knowledge and skills
Required knowledge
Organisation policies and procedures
Organisation objectives
Resource allocation
Insurance policy/arrangements
Occupational Health and Safety (OH&S) legislation relevant to the provision of recreation services
Organisation emergency policy procedures
Community relations

Required skills
Ability to use computers
Research skills
Planning and coordination of services
Monitoring, reviewing and modifying services
Resource implications
Physical resources - assessment of this competency requires access to
a work environment in order to identify the need for and plan and provide a recreational service

Human resources - assessment of this unit of competency will require human resources consistent with those outlined in the Assessment Guidelines. That is, assessors (or persons within the assessment team) must
be competent in this unit but preferably be competent in the unit at the level above
be current in their knowledge and understanding of the industry through provision of evidence of professional activity in the relevant area
have attained the mandatory competency requirements for assessors under the Australian Quality Training Framework (AQTF) as specified in Standard 7.3 of the Standards for Registered Training Organisations
Consistency in performance
Due to issues such as dealing with a variety of client and services, this unit of competency must be assessed over a period of time in order to ensure consistency of performance over the Range Statements and contexts applicable to planning and providing sport and recreational services
Context for assessment
This unit of competency must be assessed in the context of a sport or recreation activity with a range of real clients. For valid and reliable assessment the sport or recreation activity should closely replicate the work environment. The environment should be safe with the hazards, circumstances and equipment likely to be encountered in a real workplace
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on required knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a "period of time" and/or in a "number of locations", any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

KEY COMPETENCIES
Collect, Analyse&Organise Information
Communicate Ideas&Information
Plan&Organise Activities
Work with Others&in Teams
Use Mathematical Ideas&Techniques
Solve Problems
Use Technology
2
2
2
2
1
1
1
These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices.
The three levels of performance (1, 2 and 3) denote the level of competency required to perform the task:
Use routine approaches
Select from routine approaches
Establish new approaches
Collecting, analysing and organising information - Collecting information regarding target groups
Communicating ideas and information - Reporting on evaluation of service to clients
Planning and organising activities - Planning the composition and nature of the services which will address the identified needs
Working with teams and others - Interviewing staff for feedback
Using mathematical ideas and techniques - Collating number of feedback responses
Solving problems - Dealing with complaints from customers
Using technology - Using a computer to construct a survey form
Please refer to the Assessment Guidelines for advice on how to use the Key Competencies.