Develop, implement and review services and programs to meet client needs

Unit of competency Outline

Date retreived
23/07/2026 12:12 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
CHCCS503A

State Code
D2349

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
25/03/2011

View on TGA

State Implementation and Classification

Approved Date

18/08/2009

Field of Education

090515 - Welfare Studies

Original Release Date

18/08/2009

Nominal Hours

Description

DescriptorThis unit describes the knowledge and skills required to identify, develop, implement, monitor and review programs to meet the needs of clients

Notes

Elements and Performance Criteria

1. Identify programs and service requirements to meet client needs

1.1 Use client information to target service provision for clients and to enable quality service to be provided
1.2 Investigate the needs of clients according to organisation procedures
1.3 Establish and apply procedures to monitor, assess and report client satisfaction with service delivery
1.4 Interact and consult with clients as required to monitor changing needs so they can be addressed
1.5 Seek advice or services from other workers or agencies or primary health practitioners as required

2. Develop and implement programs for meeting client needs

2.1 Undertake appropriate planning to ensure client needs are met
2.2 Put in place mechanisms to ensure client service information is recorded, maintained and applied to future client dealings so service developments are well informed and appropriate
2.3 Develop programs as required
2.4 Review client services in consultation with clients and other relevant people including primary health practitioners
2.5 Monitor client service delivery to ensure it upholds the organisation's reputation, addresses individual client differences and meets duty of care responsibility
2.6 Identify and address problems in addressing client needs in accordance with organisation procedures
2.7 Maintain all relevant documentation relating to clients and service delivery and communicate in accordance with organisation procedures
2.8 Maintain high standards of client service delivery in line with procedural and legislative requirements
2.9 Seek provision of services from other workers, agencies or primary health practitioners as required
2.10 Facilitate strategies and opportunities to meet the needs of people and develop according to organisation policies and procedures
2.11 Facilitate individual differences, rights, needs and preferences within programs
2.12 Incorporate special needs in the development of programs and services
2.13 Communicate the needs of clients to carers and other workers as required
2.14 Make available appropriate program resources

3. Monitor and review programs

3.1 Ensure changes to client service are within policy and budgetary frameworks
3.2 Ensure the provision of training as required for implementation to meet changing client needs and community expectations
3.3 Modify specified aspects of the service or service delivery as needed to meet changing client and service requirements
3.4 Ensure changes to client service are within procedural and legislative requirements and maintain high standards of delivery
3.5 Undertake appropriate planning to ensure client needs are met
3.6 Develop required programs
3.7 Make referrals to external services as appropriate

No information

Replaces

State Code	National Code	Title	Type
S3061	CHCCS3C	Co-ordinate the provision of services and programs	Unit of competency

Replaced By

State Code	National Code	Title	Type
WC861	CHCCS503B	Develop, implement and review services and programs to meet client needs	Unit of competency

State Code	National Code	Title	Type
D326	CHC52208	Diploma of Community Services Coordination	Qualification