Elements and Performance Criteria

This unit contains knowledge which may be assessed in a structured learning process and performance which should be assessed in the workplace or in a suitable simulation which draws upon the context or range of applications appropriate to the workplace and the defined work role and responsibilities. Because of the unpredictable factors included in this unit, assessment in the workplace may depend on indirect or supplementary evidence, particularly the use of simulations and practice drills.

Responses to minimise risks may include:
separation/isolation/searches;
defusing strategies;
counselling;
specialists/experts;
intervention or mediation;
special watch;
cultural support specialists;
referrals;
negotiation;
specialist response teams.

Evidence must include records of performance in the workplace and performance in a simulated environment
Assessment of this unit will be based on evidence drawn from a combination of:
Knowledge testing and simulation exercises conducted in a training program.
Knowledge testing through questioning on performance and contingency scenarios.
Observation of performance in routine workplace activities.
Documentation and products produced as part of routine work activities.
Observation and documentation from specially conducted assignments based on routine work requirements.
Observations from supervisors, colleagues, clients and specialist support agencies.

Key Evidence Requirements
Assessment of this unit will require evidence of the following performance:
knowledge and application of organisation policies and procedures for responding to incidents (KC Problem solving);
knowledge and relevance of statutory obligations and duty of care (KC Information);
assessing risks to safety and security and selecting approved and effective responses (KC Planning and organising);
using communication skills and techniques under pressure (KC Communication);
using security and restraint equipment and first aid equipment (KC Technology);
organisation's delegations, accountability and reporting processes related to critical incidents (KC Teamwork).

Knowledge required will be enterprise specific and will include:
organisation's policies, guidelines and procedures related to control and surveillance, safety and preventing and responding to incidents and breaches of orders;
team roles and responsibilities and chain of command;
responsibilities of first responding officer;
teamwork principles and strategies;
first aid techniques;
principles of effective communication;
negotiation strategies;
duty of care;
organisation's reporting procedures and format;
code of conduct.