Elements and Performance Criteria

Work may be conducted:
in a range of work environments
by day or night

Customers may be:
internal or external

Workplaces may comprise:
large, medium or small worksites

Work may be conducted in:
limited or restricted spaces
exposed conditions
controlled or open environments

Freight may include:
all forms of freight. Some freight may involve special handling and storage requirements, including temperature controlled goods, dangerous goods, explosives and hazardous substances

Parameters of freight forwarding service that may be explained to customers include:
procedures for forwarding freight
type of transport modes
various consignment methods
relevant legislative requirements
required import/export documentation and requirements
insurance requirements
service costs
payment requirements and procedures
fiduciary and legal responsibilities of either party

Customer information may include:
business structure
general freight forwarding requirements
legislative requirements
information on export clearances
documentation services
freight charges

Hazards in the work area may include:
exposure to chemicals
exposure to dangerous or hazardous substances
movements of equipment, goods, materials and vehicular traffic

Consultative processes may involve:
other employees and supervisors
suppliers, customers and clients
drivers and agents
relevant authorities and institutions
management and union representatives
industrial relations and OH&S specialists
other maintenance, professional or technical staff

Communication in the work area may include:
phone
electronic data interchange (EDI)
fax
email
internet
RF systems
oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures

Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
two-way radios
high visibility clothing

Information/documents may include:
goods identification numbers and codes
manifests, cartnotes, delivery notes, special clearances, consignment notes, authorised weighbridge certificates, and special clearances
internal documentation used for freight tracking
codes of practice and regulations relevant to the transport of goods
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturers specifications for equipment
workplace procedures and policies
supplier and/or client instructions
dangerous goods declarations and material safety data sheets (where applicable)
award, enterprise bargaining agreement, other industrial arrangements
relevant Australian Standards and certification requirements
quality assurance procedures
emergency procedures

Applicable regulations and legislation may include:
relevant sections of Customs legislation, regulations and codes for the transport of freight
Australian and international regulations and codes of practice for the transport of dangerous goods and hazardous substances, including:
Australian and international Dangerous Goods Codes
Australian Marine Orders and the International Maritime Dangerous Goods Code
International Air Transport Association Dangerous Goods by Air regulations
Australian and international explosives codes
privacy legislation
water and road use and license arrangements

export/import/quarantine/bond requirements
marine orders
relevant state/territory OH&S and environmental protection legislation
workplace relations regulations
equal opportunity legislation
equal employment opportunity and affirmative action legislation
workers compensation regulations

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:

reading and interpreting freight documentation
providing information to customers on freight forwarding operations
maintaining enterprise records and documentation
advising on relevant export regulations and required documentation
advise on procedures and protocols for forwarding various cargo to different destinations

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace