Unit of competency Outline

Date retreived
22/07/2026 10:37 PM AWST

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Assist customers with prescriptions

Assist customers with prescriptions

Unit of competency
National Code
SIRCDIS001
State Code
AWX84
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
060501 - Pharmacy
Original Release Date
13/09/2016
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to collect and verify customer prescription information; lodge scripts for dispensing; and return dispensed prescription items to customers on behalf of the dispensing pharmacist.This unit applies to pharmacy and dispensary assistants working in community pharmacies. When supplying prescribed medications they work under the direct supervision of a pharmacist.This unit incorporates the requirement for pharmacy assistants to comply with federal, state and territory law and Pharmacy Board of Australia Guidelines for supplying scheduled Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3). At the time of publication, they are not, however, required to hold an occupational licence or to be certified as competent in this unit to supply scheduled medicines.
Notes
Elements and Performance Criteria
1. Verify prescription and customer details.
  • 1.1.Follow organisational procedures for supplying prescription medicines throughout customer transaction.
  • 1.2.Approach customer in a timely manner and accept prescriptions.
  • 1.3.Check customer prescriptions for currency.
  • 1.4.Confirm details of customer name, address, entitlements and age as appropriate.
  • 1.5.Respect privacy and confidentiality of customer information.
2. Confirm customer prescription needs.
  • 2.1.Identify and confirm items to be dispensed.
  • 2.2.Provide brand substitution information according to organisational procedures, determine customer preference and obtain consent.
  • 2.3.Recognise and refer prescription discrepancies and other situations to supervisor or pharmacist.
  • 2.4.Advise customers of expected prescription preparation and delivery time.
  • 2.5.Accurately record customer information for dispensing and lodge verified prescriptions.
3. Return prescribed medicines to customers.
  • 3.1.Verify pharmacist has checked dispensed prescription items and check for correct medicines and quantities against prescription.
  • 3.2.Verify correctness of dispensed items with customer and ensure customer or agent signs and dates prescription as confirmation of receipt.
  • 3.3.Read and pass on messages from pharmacist and use questioning to confirm customer understanding.
  • 3.4.Recognise customer need for additional assistance or therapeutic advice and refer to pharmacist.
  • 3.5.Supply dispensed medicines in appropriate packaging.
  • 3.6.Provide information on companion products required to effectively use medicines.
  • 3.7.Retain filled prescriptions in nominated secure area.
No information
No information
Replaces
State Code National Code Title Type
WD884 SIRCDIS301 Accept prescriptions and return dispensed medicines to customers Unit of competency