Unit of competency Outline

Date retreived
22/07/2026 11:09 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage case direction and outcomes

Manage case direction and outcomes

Unit of competency
National Code
PSPINM012
State Code
AWU81
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
21/07/2016
Nominal Hours
50
Description
This unit describes the skills required to undertake case management of injured workers through return to work or other alternatives. It includes developing strategic case management plans.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously while performing complex tasks in a range of contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop strategic case management plans
  • 1.1 Develop case management plans to reflect the initial assessment of needs.
  • 1.2 Include action plans in case management plans as required, and identify the full range of short, medium and long term goals that focus on the achievement of the best possible outcome for claim resolution.
  • 1.3 Include avenues for appeal and procedures for grievances or complaints in plans.
  • 1.4 Determine and include strategies for monitoring and changing plans.
  • 1.5 Consider cultural impact into all aspects of case management plans.
  • 1.6 Establish and implement strategies for obtaining and monitoring service providers.
2. Manage case directions and outcomes
  • 2.1 Implement strategies to monitor the effectiveness of case management processes against agreed goals, relevant services and programs, and client and stakeholder satisfaction.
  • 2.2 Monitor rehabilitation and return to work plans to ensure they remain consistent with the determined strategic direction of case.
  • 2.3 Assess the need for changes in case plans, including the need for continued intervention, and develop strategies for alternative action as required.
  • 2.4 Monitor payments to injured workers and adjust as required.
  • 2.5 Consider alternatives and recommend them if required, should the rehabilitation and return to work process fail.
  • 2.6 Provide advice on all aspects of case management including advice on legislative and risk management issues.
3. Manage complex cases
  • 3.1 Tailor case management and return to work plans to the specific needs of complex cases.
  • 3.2 Use high-level negotiation, mediation and conflict management skills to manage objectives and outcomes in complex cases.
  • 3.3 Obtain expert assistance as required and facilitate case conferences to ensure the best outcome for complex case management.
  • 3.4 Take a risk management approach in the allocation of additional resources to complex cases to ensure value for money in the rehabilitation process.
No information
No information
Replaces
State Code National Code Title Type
C8176 PSPIM502A Manage case direction and outcomes Unit of competency
State Code National Code Title Type
AZZ0 PSP50116 Diploma of Government Qualification