Unit of competency Outline

Date retreived
22/07/2026 6:29 PM AWST

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Build productive and effective workplace relationships

Build productive and effective workplace relationships

Unit of competency
National Code
AMPCOM401
State Code
OFA25
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
24/01/2023
View on TGA
State Implementation and Classification
Approved Date
21/06/2023
Field of Education
120505 - Work Practices Programmes
Original Release Date
21/06/2023
Nominal Hours
50
Description
This unit describes the skills and knowledge required to develop, maintain and model positive workplace relationships. Effective workplace relationships contribute to a productive working environment and minimise conflict and disruption.This unit applies to individuals who work as first line managers, including supervisors and team leaders, working in a meat processing context. In this role, workers take responsibility for their own work and the work of others, and provide and communicate solutions to a range of predictable and sometimes unpredictable problems.All work must be carried out to comply with workplace procedures, according to state/territory health and safety, food and meat safety regulations, legislation and standards that apply to the workplace.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop effective interpersonal relationships
  • 1.1 Treat team members, colleagues and customers with integrity and respect
  • 1.2 Use workplace, ethical and business standards to develop and maintain positive relationships
  • 1.3 Gain and maintain trust and confidence of colleagues, customers and suppliers through competent and consistent performance
  • 1.4 Adjust interpersonal styles and methods to the social and cultural environment
2. Build and maintain networks and relationships
  • 2.1 Use business networking opportunities to identify and build relationships
  • 2.2 Engage with business contacts using written and verbal communication to promote business opportunities
  • 2.3 Provide identifiable benefits for the team and organisation through networks and other work relationships with stakeholders
3. Gather and present information and ideas relevant to the job
  • 3.1 Utilise information from a range of sources to fulfil workplace responsibilities and to develop and refine alternative processes and solutions
  • 3.2 Use written and oral communication strategies to meet the needs of the audience, including those from diverse backgrounds
  • 3.3 Use written and oral communication strategies to keep relevant personnel informed about enterprise or department directions and activities
  • 3.4 Provide clear and unambiguous guidance and direction to others, consistent with workplace responsibilities
  • 3.5 Seek and value input from internal and external sources when developing and refining new ideas and approaches
4. Manage difficulties to achieve positive outcomes
  • 4.1 Identify and analyse problems and take action to rectify them with minimal disruption to performance
  • 4.2 Ensure colleagues receive guidance and support to resolve their work difficulties
  • 4.3 Use pro-active strategies to manage individual performance according to with workplace processes
  • 4.4 Manage conflict constructively according to workplace processes
  • 4.5 Negotiate difficult situations to achieve results that are acceptable to participants and also meet organisational and legislative requirements
No information
No information
Replaces
State Code National Code Title Type
AVW11 AMPX412 Build productive and effective workplace relationships Unit of competency
State Code National Code Title Type
BIZ4 AMP40222 Certificate IV in Meat Processing Qualification
BIZ3 AMP40522 Certificate IV in Meat Safety Inspection Qualification