Unit of competency Outline

Date retreived
22/07/2026 3:26 PM AWST

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Facilitate improvements in the external value stream

Facilitate improvements in the external value stream

Unit of competency
National Code
MSS407009
State Code
BAJ64
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080317 - Quality Management
Original Release Date
08/08/2016
Nominal Hours
70
Description
This unit of competency covers the skills and knowledge required to work with value stream members to improve the overall effectiveness of the value stream, so delivering greater value to the customer. It includes other organisations within the value stream/supply chain. This unit applies to managers and team leaders with appropriate authority and others with similar authority and responsibility for working with value stream members outside their own organisation. The value streams are referred to as ‘source-to-destination’ value streams. The unit includes the use of skills to resolve issues from one or more value stream members which impact on the overall ability of the value stream to continue to improve and offer better value to the customers. The improvement practices may (or may not) have been used previously within their own organisation, other teams and organisations within the value stream. The unit does not cover mapping or managing value streams.This unit may also be applied to service organisations applying competitive systems and practices principles.No licensing, legislative or certification requirements apply to this unit at the time of publication
Notes
Elements and Performance Criteria
1 Establish scope of value stream activity
  • 1.1 Identify key individuals within value stream organisations.
  • 1.2 Jointly identify possible areas of study.
  • 1.3 Agree on a protocol for undertaking value stream improvement activities.
  • 1.4 Confirm any special conditions of activity (e.g. confidentiality).
2 Study possible value stream improvements
  • 2.1 Arrange meeting with suitable representatives of the value stream members.
  • 2.2 Agree on extent of current implementation of competitive systems and practices in value stream.
  • 2.3 Agree on opportunities for improvement and any current or anticipated restrictions.
  • 2.4 Work with value stream representatives to determine root cause of restrictions.
  • 2.5 Work with value stream member to identify possible solutions to problem.
  • 2.6 Define outcomes from any proposed changes.
3 Develop a consensus approach to implementing improvements
  • 3.1 Determine benefits/costs to each value stream member from the proposed changes.
  • 3.2 Decide whether the proposed improvements will result in a perceived improvement to the end customer.
  • 3.3 Determine sustainability (social, ecology and economy) impacts as a result of the change.
  • 3.4 Agree on proposed change/program of changes with all key stakeholders.
4 Obtain required approvals
  • 4.1 Draft a formal proposal for the proposed changes.
  • 4.2 Submit proposal for all required approvals from stakeholders.
  • 4.3 Modify proposal, as required, in liaison with all key stakeholders.
  • 4.4 Obtain sign-off from all process/system owners.
5 Measure and communicate gains
  • 5.1 Agree indicators/metrics of success of proposed changes.
  • 5.2 Make arrangements to collect necessary data.
  • 5.3 Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders.
  • 5.4 Agree on the communication plan.
  • 5.5 Liaise with stakeholders to implement changes as agreed and approved.
6 Review change
  • 6.1 Analyse results of change.
  • 6.2 Identify areas where planned improvements have occurred.
  • 6.3 Take action to sustain improvement by standardising.
  • 6.4 Identify areas which have not met predicted outcome (positive or negative).
  • 6.5 Determine cause of target not being met.
  • 6.6 Take action to improve the value stream.
No information
No information
Replaces
State Code National Code Title Type
WD587 MSS407009A Facilitate improvements in the external value stream Unit of competency
Replaced By
State Code National Code Title Type
OAS78 MSS407022 Facilitate improvements in the external value stream Unit of competency