Unit of competency Outline

Date retreived
22/07/2026 10:54 PM AWST

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Establish offender management practices

Establish offender management practices

Unit of competency
National Code
CSCOFM023
State Code
AUZ13
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
03/08/2015
View on TGA
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
17/12/2015
Nominal Hours
60
Description
This unit describes the skills required to develop an offender case management system and design and monitor system implementation procedures.This unit applies to those working in management or supervisory roles within offender management. This role may be undertaken in a custodial environment or community correctional services setting.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to offender management.Those undertaking this unit work autonomously drawing upon and evaluating support from a broad range of resources. The role requires high level organisation, communication and evaluation skills.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop a case management system
  • 1.1 Ensure that assessment of organisation’s needs is undertaken according to organisation’s philosophy, strategic plans, purpose and structure.
  • 1.2 Consult information on a range of suitable interventions to address immediate, short and longerterm needs of the organisation’s clients.
  • 1.3 Consult key people in the organisation to ensure issues and options for their resolution are explored thoroughly.
  • 1.4 Negotiate common goals, objectives and processes and establish agreement with key people.
  • 1.5 Explore a range of options for addressing the organisation’s needs and include selected options in case management processes.
  • 1.6 Determine processes for monitoring achievement of goals, timeframes and resources through consultation in the system planning stage.
  • 1.7 Define roles, responsibilities and accountabilities for clients, stakeholders, workers and service providers.
  • 1.8 Negotiate and get agreement on processes of appeal and the renegotiation of services and include in the system plan.
  • 1.9 Identify and address relevant social, family, community, cultural and ideological considerations in the case management process.
2. Design and monitor implementation procedures
  • 2.1 Put in place practical strategies and resources to support key people involved in implementation.
  • 2.2 Define negotiable and non-negotiable aspects of the case management process, and include controls to ensure they are maintained.
  • 2.3 Negotiate and reach agreement on ongoing case management processes with key people in the organisation.
  • 2.4 Ensure contracts with external service providers accurately reflect purpose, policies, objectives, timing and resource constraints.
  • 2.5 Create procedures that ensure information is shared between key people in the organisation and those involved in the implementation of the processes.
  • 2.6 Review and measure the progress of specialist client service delivery against defined performance indicators.
  • 2.7 Check that procedures clearly define methods of dealing with crisis and risks.
  • 2.8 Ensure that the case management process is understood and agreed to by involved supervisory staff.
  • 2.9 Ensure procedures define resource evaluation methods for the ongoing implementation of the process.
  • 2.10 Complete all relevant reporting procedures.
No information
No information
Replaces
State Code National Code Title Type
S5981 CSCOFM601A Establish offender management practices Unit of competency
State Code National Code Title Type
AWH9 CSC60115 Advanced Diploma of Correctional Management Qualification