Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Company requirements may include:
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badges, cards or passes
company policies and procedures, including:
access and equity policy, principles and practice
OHS policies and procedures, including control procedures
maintenance procedures for equipment and PPE
those relating to own role, responsibility and delegation
work site access security clearance procedures
company service standards
defined resource parameters
dress and presentation requirements
duty of care, code of conduct, and code of ethics
emergency response and evacuation procedures
employer and employee rights and responsibilities
environmental protection procedures
personnel practices and guidelines
quality and continuous improvement processes and standards
records and information systems and processes
training materials (induction, refresher and new skills)
use of contractors.
Interpersonal skills and communication techniques may include:
active listening
constructive feedback
control of voice and body language
flexibility and willingness to negotiate
non-verbal communication, such as:
body language
personal presentation
presenting options and consequences
reflecting and summarising
speaking clearly and concisely
summarising, paraphrasing and seeking feedback to check understanding
using effective presentation aids, such as:
audiovisual slides
diagrams
photos
pictures
using language sensitively, showing awareness of cultural and social differences
using positive, confident and cooperative language.
Legislative requirements may include:
Australian standards, quality assurance and certification requirements
award and enterprise agreements
industry advisory standards and codes, such as:
building codes
dangerous goods codes
relevant commonwealth, state and territory legislation and local government regulations affecting company operation, including:
anti-discrimination and diversity policies
chemical controls
chemical registers and manifests
consumer protection
energy conservation
environmental protection
equal employment opportunity
freedom of information
industrial equipment certificates of competency or licences
industrial relations
OHS Acts and regulations
privacy
public health
trade practices
water conservation
workplace consultative arrangements.
Occupational health and safety (also known as workplace health and safety) requirements may relate to:
allergic reactions, such as contact dermatitis
communication devices for remote and isolated locations, such as:
mobile phone
two-way radio
dermatoxicological control and prevention measures
emergency procedures for eye and skin contact, and inhalation and ingestion of toxic substances
hazard identification and risk assessment mechanisms
health surveillance and monitoring, such as regular blood testing
hierarchy of hazard control procedures
maintaining clear access
national and industry standards and codes of practice
OHS control procedures, such as:
health and safety plans
job plans
job safety analyses
risk assessments
safe operating practices and procedures
safe system of work statements
safe work instructions
work method statements
reporting injury and dangerous occurrences
routes of entry and potential symptoms of exposure to chemicals
safe work practices for equipment, PPE and chemical storage, including interpretation of:
MSDS
hazardous substance information, such as long latency periods
safety training, induction and refresher training
selection and use of PPE and clothing appropriate to the hazard
ultraviolet light
up-to-date electrical test and tag compliance
use of chemicals according to MSDS
use of residual current devices
use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals.
Organisational goals may include:
budgetary and profit targets
client service standards
company service standards.
Development opportunities may include:
career pathways
in-house training programs
job rotations
mentoring opportunities
new apprenticeships.
Work restrictions may include:
amount of work anticipated
client activity
employee level of literacy and communication skills
faulty or inappropriate equipment
site accessibility
site hazards
skills of work unit or team
staffing resources
time limitations.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by observing at least two different practical demonstrations of supporting leadership in the workplace.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
communicate effectively one-to-one and with a small group
demonstrate leadership and team building in the workplace
encourage the support and development of team members in the workplace
comply with company and legislative requirements.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.
Resource implications for assessment include access to:
work order and client specifications
relevant information and work sites
work order instructions, work plans and schedules, and policy documents
assessment instruments, including personal planner and assessment record book.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
This unit could be assessed on its own or in combination with other units relevant to the job function.