Unit of competency Outline

Date retreived
22/07/2026 8:25 PM AWST

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Monitor, analyse and action telecommunications network alarms

Monitor, analyse and action telecommunications network alarms

Unit of competency
National Code
ICTTEN411
State Code
AWD38
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
05/07/2016
Nominal Hours
60
Description
This unit describes the skills and knowledge required to diagnose problems, restore a network, normalise an alarm system and examine the impact on a network.It applies to individuals who are proficient communicators, excellent trouble-shooters and who have a clear understanding of network alarm systems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan response to network alarm
  • 1.1 Determine alarm severity and specific network elements affected from presentation of alarm
  • 1.2 Assess likely impact to client and network of the alarm
  • 1.3 Notify the network operating centre (NOC) and other relevant parties of alarm condition
  • 1.4 Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy
  • 1.5 Assess impact of any outage issues and major customers affected
  • 1.6 Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition
  • 1.7 Diagnose likely cause of alarm condition using established methodical strategies
  • 1.8 Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary
2. Arrange rectification of network problem
  • 2.1 Implement enterprise policy relating to outages as required
  • 2.2 Rectify network problems when appropriate capability and time constraints can be met
  • 2.3 Enact escalation procedures according to enterprise policy
  • 2.4 Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration
  • 2.5 Provide clear and concise instructions to field staff to facilitate all repair efforts
  • 2.6 Monitor progress of the network repair effort
  • 2.7 Apply enterprise policy in relation to alarms requiring no further action
3. Complete alarm clearance tasks
  • 3.1 Reset alarms following network restoration
  • 3.2 Notify all relevant parties of problem rectification
  • 3.3 Undertake appropriate cause and effect studies to prevent re- occurrence of problem
  • 3.4 Complete administrative tasks and recommend any changes required by the enterprise quality assurance system
No information
No information
Replaces
State Code National Code Title Type
D3461 ICTTEN4085A Monitor, analyse and action telecommunications network alarms Unit of competency