Unit of competency Outline

Date retreived
24/07/2026 3:21 AM AWST

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Support and promote social and emotional wellbeing of staff and clients

Support and promote social and emotional wellbeing of staff and clients

Unit of competency
National Code
HLTAHW047
State Code
WG698
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
061305 - Indigenous Health
Original Release Date
12/08/2014
Nominal Hours
80
Description
This unit describes the required skills and knowledge to provide social and emotional support to clients and staff, and to promote the importance of maintaining social and emotional wellbeing in the workplace. It covers social and emotional support required by those involved in face-to-face delivery of primary health care services.The unit applies to those Aboriginal and/or Torres Strait Islander Health Workers working independently and as part of a multidisciplinary team to deliver primary health care services to Aboriginal and/or Torres Strait Islander clients and communities. This unit equips Aboriginal and/or Torres Strait Islander Health Workers to provide support related to social and emotional wellbeing and does not infer that they are qualified counsellors.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Assess social and emotional needs
  • 1.1 Seek relevant information to determine client’s current mental/emotional state and history
  • 1.2 Observe behaviour and body language and note unusual behaviour
  • 1.3 Communicate effectively with the client using culturally appropriate and safe language and interactions, to identify underlying social and emotional needs and issues
  • 1.4 Make a risk assessment in relation to potential for suicide, self-harm and/or violence
  • 1.5 Develop a social and emotional health care plan that addresses client’s needs, in consultation with the client and relevant health care team
  • 1.6 Maintain confidentiality in line with organisation requirements
  • 1.7 Identify issues requiring mandatory notification and report to an appropriate authority
2. Support a client’s social and emotional wellbeing
  • 2.1 Implement and review client’s social and emotional health care plan in line with their needs and organisation procedures
  • 2.2 Provide relevant information to support the client to make informed decisions about addressing social and emotional wellbeing issues
  • 2.3 Support individual clients to implement, maintain and review self-care strategies
  • 2.4 Monitor and review application of stress reduction techniques and activities by clients, as required to maintain and/or enhance effectiveness
  • 2.5 Provide referral as required, to maintain and/or enhance social and emotional wellbeing in line with individual, community and organisation requirements
3. Provide social/emotional support in the workplace
  • 3.1 Encourage and support staff to address the personal impact of dealing with client social and emotional wellbeing issues
  • 3.2 Make debriefing sessions readily available and conduct with staff in groups and/or one-on-one
  • 3.3 Support staff to access professional assistance as appropriate, including referrals
  • 3.4 Provide education and awareness programs as required to support staff and enhance their self-awareness and support personal development
  • 3.5 Support staff to acknowledge the impact of the shared history of transgenerational trauma
  • 3.6 Manage serious or potentially serious issues referred by other staff with sensitivity and professionalism
No information
No information
Replaces
State Code National Code Title Type
D5695 HLTAHW505B Support and promote social and emotional well being of staff and clients Unit of competency
Replaced By
State Code National Code Title Type
OEO12 HLTASEW002 Assess and support the social and emotional wellbeing of clients Unit of competency