Elements and Performance Criteria

The Range of Variables provides information about the context in which the unit of competency is carried out. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit:
Work tasks may include:
routine security monitoring of site
crowd control
screening of people
escort of people
control of exit from and access to premises
the operation and storage of security equipment.
Assignment instructions may relate to:
instructions from supervisor/management
specific client requirements
assignment objectives and timeframes
work tasks and procedures
resource and equipment requirements
reporting and documentation requirements
personal protective clothing and equipment requirements.
Appropriate persons may include:
supervisors, managers
colleagues
emergency services/support agencies
clients.
Organisational requirements may relate to:
legal and organisational policy and procedures including personnel practices and guidelines
organisational goals, objectives, plans, systems and processes
legislation relevant to the operation, incident and/or response
employer and employee rights and responsibilities
business and performance plans
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
client service standards
defined resource parameters
Occupational Health and Safety policies, procedures and programs
emergency and evacuation procedures
duty of care, code of conduct, code of ethics
access and equity policy, principles and practice
records and information systems and processes
communication channels and reporting procedures.
Equipment may include:
two-way radio
telephone and mobile telephone
public address system
megaphone
computer.
Sites may include:
outdoor and indoor venues
private functions
public events
licensed premises
sporting events
protests.
Communication modes may include:
verbal
written
electronic
hand signals.
Potential threats may include:
under-age persons
persons under the influence of intoxicating substances
persons causing a public nuisance
noise build-up
greater concentration of crowds
refusals to follow directions and guidance
conflicts between members of public
ejection of persons
persons suffering from emotional distress
bystander behaviour
destruction of property
persons in an unsuitable location.
Potential hazards may include:
conflict between members of the crowd
conflict between security staff and members of the crowd
demonstrations
failure to comply with direction/request from authorised person
noise, light, heat, smoke
limited space
fatigue
furniture and fittings
stairways
weapons
clothing and equipment
lack of facilities (e.g. toilets).
Appropriate action may include:
determining level of intoxication
verbal warning or ask to leave the premises
offering assistance
explaining the situation
requesting assistance from appropriate persons
checking of identification
using conflict resolution skills.
Applicable legislation, codes and national standards must relate to:
relevant Commonwealth/State/Territory legislation which affect organisational operation:
Occupational Health and Safety
environmental issues
equal employment opportunity
industrial relations

use of force
licensing arrangements
applicable Crimes Acts/Codes
general 'duty of care' responsibilities
liquor laws
powers and procedures for effecting an arrest
Australian Standards, quality assurance and certification requirements
relevant industry Codes of Practice.
Social and cultural differences may be expressed in:
language
traditional practices and observations
beliefs, values, practices
food, diet
dress
religious and spiritual observances
social conventions
cultural stereotypes
conventions of gender/sexuality.
Documentation may include:
incident details
written and computer reports
logs, journals and activity reports.
The Range of Variables provides information about the context in which the unit of competency is carried out. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit:
Work tasks may include:
routine security monitoring of site
crowd control
screening of people
escort of people
control of exit from and access to premises
the operation and storage of security equipment.
Assignment instructions may relate to:
instructions from supervisor/management
specific client requirements
assignment objectives and timeframes
work tasks and procedures
resource and equipment requirements
reporting and documentation requirements
personal protective clothing and equipment requirements.
Appropriate persons may include:
supervisors, managers
colleagues
emergency services/support agencies
clients.
Organisational requirements may relate to:
legal and organisational policy and procedures including personnel practices and guidelines
organisational goals, objectives, plans, systems and processes
legislation relevant to the operation, incident and/or response
employer and employee rights and responsibilities
business and performance plans
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
client service standards
defined resource parameters
Occupational Health and Safety policies, procedures and programs
emergency and evacuation procedures
duty of care, code of conduct, code of ethics
access and equity policy, principles and practice
records and information systems and processes
communication channels and reporting procedures.
Equipment may include:
two-way radio
telephone and mobile telephone
public address system
megaphone
computer.
Sites may include:
outdoor and indoor venues
private functions
public events
licensed premises
sporting events
protests.
Communication modes may include:
verbal
written
electronic
hand signals.
Potential threats may include:
under-age persons
persons under the influence of intoxicating substances
persons causing a public nuisance
noise build-up
greater concentration of crowds
refusals to follow directions and guidance
conflicts between members of public
ejection of persons
persons suffering from emotional distress
bystander behaviour
destruction of property
persons in an unsuitable location.
Potential hazards may include:
conflict between members of the crowd
conflict between security staff and members of the crowd
demonstrations
failure to comply with direction/request from authorised person
noise, light, heat, smoke
limited space
fatigue
furniture and fittings
stairways
weapons
clothing and equipment
lack of facilities (e.g. toilets).
Appropriate action may include:
determining level of intoxication
verbal warning or ask to leave the premises
offering assistance
explaining the situation
requesting assistance from appropriate persons
checking of identification
using conflict resolution skills.
Applicable legislation, codes and national standards must relate to:
relevant Commonwealth/State/Territory legislation which affect organisational operation:
Occupational Health and Safety
environmental issues
equal employment opportunity
industrial relations

use of force
licensing arrangements
applicable Crimes Acts/Codes
general 'duty of care' responsibilities
liquor laws
powers and procedures for effecting an arrest
Australian Standards, quality assurance and certification requirements
relevant industry Codes of Practice.
Social and cultural differences may be expressed in:
language
traditional practices and observations
beliefs, values, practices
food, diet
dress
religious and spiritual observances
social conventions
cultural stereotypes
conventions of gender/sexuality.
Documentation may include:
incident details
written and computer reports
logs, journals and activity reports.

The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to monitor and control individual and crowd behaviour. Assessment of performance should be over a period of time covering all categories within the Range of Variables statements that are applicable in the learning environment.
What critical aspects are required for evidence of competency?
Accurately evaluate site layout and verify communication and security requirements prior to assignment.
Communicate in a clear and concise manner details of site security status to designated personnel.
Effectively operate and maintain security and communication equipment.
Identify and respond appropriately to potential threats and hazards which increase the security risk to self, others and property.
Ability to complete and process documentation.
Observe and comply with relevant legislation and procedural requirements.
What specific knowledge is needed to achieve the performance criteria?
Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this competency standard are listed below:
relevant legislative provisions including liquor laws, powers of arrest, site licensing requirements and 'use of force' guidelines
communication codes and signals
conflict resolution skills
standard drinks and criteria for the assessment of intoxication
effects of intoxicating substances and factors which influence them
first aid procedures and their application
alcohol services and the principles of patron care (responsible service of alcohol)
methods of restraint and associated effects (e.g. restraint related injury/death)
operational techniques of communication and security equipment
organisational requirements with regard to reporting procedures and documentation processes
emergency and evacuation procedures and instructions
site layout and access points.
What specific skills are needed to achieve the performance criteria?
To achieve the performance criteria, some specific skills are required. These include the ability to:
interpret and follow instructions and procedures
follow standards criteria for the assessment of intoxication
accurately recognise and monitor crowd behaviour, size, safety and direction
identify potential security threats to people, property and premises
operate security and communications equipment
record and process written information
use a quiet and respectful tone of voice
comply with relevant legislative requirements
communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities
resolve conflict situations.
What resources may be required for assessment?
Access to a suitable venue and equipment.
Access to plain English version of relevant statutes and procedures.
Assignment instructions, work plans and schedules, policy documents and duty statements.
Assessment instruments, including personal planner and assessment record book.
Access to a registered provider of assessment services.
What is required to achieve consistency of performance?
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and observed by the assessor. The competency is to be demonstrated in a range of situations, which may include involvement in related activities normally experienced in the workplace.
Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work.
Assessment against this unit may involve the following:
Continuous assessment in a setting that simulates the conditions of performance described in the elements, performance criteria and range of variables statement that make up the unit.
Continuous assessment in the workplace, taking into account the range of variables affecting performance.
Self-assessment on the same terms as those described above.
Simulated assessment or critical incident assessment, provided that the critical incident involves assessment against performance criteria and an evaluation of underpinning knowledge and skill required to achieve the required performance outcomes.
Key competency levels
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this competency standard.
1 - perform the process
2 - perform and administer the process
3 - perform, administer and design the process
How can communication of ideas and information be applied? (1)
Assignment instructions may be verified with client and/or supervisor to ensure understanding.
How can information be collected, analysed and organised? (1)
Legislative and legal provisions relating to specific security functions may be identified, interpreted and complied with during monitoring activities.
How are activities planned and organised? (1)
Work tasks are prioritised or sequenced as required in accordance with client and/or assignment instructions.
How can team work be applied? (1)
Regular communication may be maintained to ensure the safety and protection of self, others and property in compliance with assignment instructions.
How can the use of mathematical ideas and techniques be applied? (1)
Mathematics may be used to estimate site dimensions, calculate crowd size and resource requirements.
How can problem solving skills be applied? (1)
Potential threats to individual or crowd security may be addressed by the prompt request for assistance.
How can the use of technology be applied? (1)
Technology may be used to communicate and record information.
The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to monitor and control individual and crowd behaviour. Assessment of performance should be over a period of time covering all categories within the Range of Variables statements that are applicable in the learning environment.
What critical aspects are required for evidence of competency?
Accurately evaluate site layout and verify communication and security requirements prior to assignment.
Communicate in a clear and concise manner details of site security status to designated personnel.
Effectively operate and maintain security and communication equipment.
Identify and respond appropriately to potential threats and hazards which increase the security risk to self, others and property.
Ability to complete and process documentation.
Observe and comply with relevant legislation and procedural requirements.
What specific knowledge is needed to achieve the performance criteria?
Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this competency standard are listed below:
relevant legislative provisions including liquor laws, powers of arrest, site licensing requirements and 'use of force' guidelines
communication codes and signals
conflict resolution skills
standard drinks and criteria for the assessment of intoxication
effects of intoxicating substances and factors which influence them
first aid procedures and their application
alcohol services and the principles of patron care (responsible service of alcohol)
methods of restraint and associated effects (e.g. restraint related injury/death)
operational techniques of communication and security equipment
organisational requirements with regard to reporting procedures and documentation processes
emergency and evacuation procedures and instructions
site layout and access points.
What specific skills are needed to achieve the performance criteria?
To achieve the performance criteria, some specific skills are required. These include the ability to:
interpret and follow instructions and procedures
follow standards criteria for the assessment of intoxication
accurately recognise and monitor crowd behaviour, size, safety and direction
identify potential security threats to people, property and premises
operate security and communications equipment
record and process written information
use a quiet and respectful tone of voice
comply with relevant legislative requirements
communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities
resolve conflict situations.
What resources may be required for assessment?
Access to a suitable venue and equipment.
Access to plain English version of relevant statutes and procedures.
Assignment instructions, work plans and schedules, policy documents and duty statements.
Assessment instruments, including personal planner and assessment record book.
Access to a registered provider of assessment services.
What is required to achieve consistency of performance?
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and observed by the assessor. The competency is to be demonstrated in a range of situations, which may include involvement in related activities normally experienced in the workplace.
Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work.
Assessment against this unit may involve the following:
Continuous assessment in a setting that simulates the conditions of performance described in the elements, performance criteria and range of variables statement that make up the unit.
Continuous assessment in the workplace, taking into account the range of variables affecting performance.
Self-assessment on the same terms as those described above.
Simulated assessment or critical incident assessment, provided that the critical incident involves assessment against performance criteria and an evaluation of underpinning knowledge and skill required to achieve the required performance outcomes.
Key competency levels
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this competency standard.
1 - perform the process
2 - perform and administer the process
3 - perform, administer and design the process
How can communication of ideas and information be applied? (1)
Assignment instructions may be verified with client and/or supervisor to ensure understanding.
How can information be collected, analysed and organised? (1)
Legislative and legal provisions relating to specific security functions may be identified, interpreted and complied with during monitoring activities.
How are activities planned and organised? (1)
Work tasks are prioritised or sequenced as required in accordance with client and/or assignment instructions.
How can team work be applied? (1)
Regular communication may be maintained to ensure the safety and protection of self, others and property in compliance with assignment instructions.
How can the use of mathematical ideas and techniques be applied? (1)
Mathematics may be used to estimate site dimensions, calculate crowd size and resource requirements.
How can problem solving skills be applied? (1)
Potential threats to individual or crowd security may be addressed by the prompt request for assistance.
How can the use of technology be applied? (1)
Technology may be used to communicate and record information.