Unit of competency Outline

Date retreived
22/07/2026 11:30 AM AWST

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Develop culturally appropriate tourism operations

Develop culturally appropriate tourism operations

Unit of competency
National Code
SITTPPD019
State Code
OEB71
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
080323 - Tourism Management
Original Release Date
18/10/2022
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to plan strategically for culturally appropriate business operations. It requires the ability to establish and operate a culturally appropriate tourism operation and to monitor its impact on local communities.The unit applies to those in the tourism industry with managerial responsibilities in strategic planning and product development. Planning may be for a whole region or local area or for a particular venue, organisation, event or product. The unit is particularly relevant to those organisations whose products involve substantial cultural content, the inclusion of visits to culturally sensitive sites, or a high level of interaction between people of different cultures.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan for culturally appropriate tourism operations.
  • 1.1. Identify cultural issues for consideration at commencement of planning process.
  • 1.2. Consult individuals and communities about potential cultural issues and incorporate views into planning process.
  • 1.3. Analyse economic and social community impacts and develop responses that provide social and economic returns to the community.
  • 1.4. Proactively seek opportunities for new, innovative and more sustainable approaches.
  • 1.5. Develop strategies that balance cultural appropriateness and economic viability.
2. Implement culturally appropriate tourism operations.
  • 2.1. Develop codes of practice and procedures that show respect for cultural values, avoid cultural stereotyping and take account of intellectual property issues.
  • 2.2. Conduct operations according to codes of practice and encourage participation from host communities.
  • 2.3. Educate colleagues about other cultures and societies during the development process.
  • 2.4. Promote the need for culturally appropriate behaviour throughout the organisation and with customers.
3. Evaluate operations.
  • 3.1. Monitor and assess operations to ensure culturally appropriate practices are maintained.
  • 3.2. Conduct regular consultation with stakeholders to obtain feedback.
  • 3.3. Deal with operational issues and consider changes to continuously improve organisational practices.
No information
No information
Replaces
State Code National Code Title Type
AWR03 SITTPPD010 Develop culturally appropriate tourism operations Unit of competency