Unit of competency Outline
Date retreived
22/07/2026 2:36 PM AWST
22/07/2026 2:36 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate effectively to coordinate incident response procedures
Communicate effectively to coordinate incident response procedures
Unit of competency
National Code
TLIF4109A
TLIF4109A
State Code
WI817
WI817
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/03/2014
Field of Education
061301 - Occupational Health And Safety
Original Release Date
21/03/2014
Nominal Hours
45
Description
This unit involves the skills and knowledge required to communicate effectively to coordinate incident response procedures in accordance organisational procedures. It includes responding to the incident, coordinating incident responses, communicating effectively and completing follow-up actions.Licensing, legislative, or certification requirements are not applicable to this unit.
Notes
Elements and Performance Criteria
1 Respond to reported incidents
- 1.1 Details of incidents are received, analysed, confirmed and prioritised
- 1.2 Immediate coordination requirements are identified and actioned in accordance with organisational procedures
2 Coordinate incident response activities
- 2.1 Control and/or coordination of incident response activities is assumed and all relevant personnel and other authorities are informed of this action
- 2.2 Assistance to be provided to clients and operators is arranged within the limitations of duty of care and organisational requirements
- 2.3 Assistance is provided to relevant authorities in accordance with organisational policies and legislative requirements
- 2.4 Information is collected and passed on to relevant personnel/stakeholders in accordance with workplace procedures
3 Convey complex information
- 3.1 Complex information is conveyed clearly and accurately
- 3.2 Recipient understanding of information is monitored and mode of communication is adjusted appropriately
- 3.3 Interaction is monitored to ensure it is consistent with the urgency of the situation, in accordance with organisational policies and procedures
4 Communicate with relevant personnel
- 4.1 Information is conveyed clearly and clarified when requested by other parties
- 4.2 Requirements are communicated clearly and in a manner that reflects an appropriate level of authority
- 4.3 Direction, advice and assistance is sought when required and is followed as appropriate to the situation
- 4.4 Difficulties in communication are recognised and resolved using appropriate communication skills and techniques
- 4.5 Roles and authority of relevant personnel involved in the situation are clarified and respected
5 Overcome barriers to communication
- 5.1 Barriers to effective communication are identified by continuous monitoring of the situation
- 5.2 Situational needs are identified, clarified and confirmed using appropriate communication skills and techniques
- 5.3 Conflict and potential for conflict are dealt with in a manner that prevents escalation
6 Communicate as a team
- 6.1 Handover-takeover is performed and full details are communicated to/received from other team member to ensure continuity of incident response
- 6.2 Team member communications are acknowledged as received and understood
- 6.3 Observations are verbalised to team members
- 6.4 Inquiries are made of team members to clarify information required to provide continued incident response
7 Complete follow-up actions
- 7.1 Details of incident are collected, recorded and managed in accordance with organisational procedures
- 7.2 Contribution is made to debrief process and recommendations are prepared and submitted as required
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Action to be taken in an incident may include:
alerting relevant organisational personnel and emergency services
assessing nature and extent of incident
ensuring medical assistance is provided where required
identifying and following established incident procedures
isolating and coordinating safety of the scene
recording relevant information and reporting on incident situation in accordance with regulatory and organisational requirements
Consultative processes may include:
contractors
designated emergency officers
emergency services personnel including ambulance, police, fire agencies, SES
personnel and management
other professional or technical staff
WHS/OHS specialists
Communication systems may include:
electronic data interchange
oral communications
phone/mobile phone
radio
short message service (SMS)
Barriers to effective communication may include:
differing terminology/jargon
emotional state
hearing difficulties
language difficulties
religious, social or cultural factors
speech impediments
Complex information may include:
emergency procedures
human resources requirements
incident history
incident situation and implications
specific emergency response equipment
specific emergency response requirements
Information/documents may include:
Acts and regulations
International Maritime Dangerous Goods (IMDG) code markings, HAZCHEM codes and where applicable emergency information panels
incident response procedures
quality assurance procedures
relevant legislation, regulations and documentation related to incident response situations
Applicable regulations and legislation may include:
dangerous goods and hazardous goods regulations
emergency procedures regulations
relevant Australian standards, codes of practice and guidance notes
relevant commonwealth, state/territory WHS/OHS legislation
relevant state/territory environmental protection legislation
relevant state/territory rail safety legislation
Action to be taken in an incident may include:
alerting relevant organisational personnel and emergency services
assessing nature and extent of incident
ensuring medical assistance is provided where required
identifying and following established incident procedures
isolating and coordinating safety of the scene
recording relevant information and reporting on incident situation in accordance with regulatory and organisational requirements
Consultative processes may include:
contractors
designated emergency officers
emergency services personnel including ambulance, police, fire agencies, SES
personnel and management
other professional or technical staff
WHS/OHS specialists
Communication systems may include:
electronic data interchange
oral communications
phone/mobile phone
radio
short message service (SMS)
Barriers to effective communication may include:
differing terminology/jargon
emotional state
hearing difficulties
language difficulties
religious, social or cultural factors
speech impediments
Complex information may include:
emergency procedures
human resources requirements
incident history
incident situation and implications
specific emergency response equipment
specific emergency response requirements
Information/documents may include:
Acts and regulations
International Maritime Dangerous Goods (IMDG) code markings, HAZCHEM codes and where applicable emergency information panels
incident response procedures
quality assurance procedures
relevant legislation, regulations and documentation related to incident response situations
Applicable regulations and legislation may include:
dangerous goods and hazardous goods regulations
emergency procedures regulations
relevant Australian standards, codes of practice and guidance notes
relevant commonwealth, state/territory WHS/OHS legislation
relevant state/territory environmental protection legislation
relevant state/territory rail safety legislation
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:
required knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement.
Assessment must include exercises that demonstrate competent performance of the following in a range of situations:
identifying and following organisational incident response procedures
correctly operating communication equipment to organisational requirements
following recording and reporting procedures to organisational standards.
Context of and specific resources for assessment
Performance is demonstrated consistently over time and in a suitable range of contexts.
Resources for assessment include access to:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
an appropriate range of relevant operational situations in the workplace.
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests.
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:
required knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement.
Assessment must include exercises that demonstrate competent performance of the following in a range of situations:
identifying and following organisational incident response procedures
correctly operating communication equipment to organisational requirements
following recording and reporting procedures to organisational standards.
Context of and specific resources for assessment
Performance is demonstrated consistently over time and in a suitable range of contexts.
Resources for assessment include access to:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
an appropriate range of relevant operational situations in the workplace.
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests.
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVJ10 | TLIF4109 | Communicate effectively to coordinate incident response procedures | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J806 | TLI42713 | Certificate IV in Tram/Light Rail Control | Qualification |