Unit of competency Outline
Date retreived
22/07/2026 8:55 AM AWST
22/07/2026 8:55 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage project requirements and process implementations
Manage project requirements and process implementations
Unit of competency
National Code
ICTTEN7228A
ICTTEN7228A
State Code
D3515
D3515
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
080315 - Project Management
Original Release Date
12/06/2014
Nominal Hours
55
Description
This unit describes the performance outcomes, skills and knowledge required to analyse forecast data, develop specifications and resource requirements and plan implementation of the process solution for products and services.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Manage forecast service demand requirements
- 1.1. Develop a project plan to review forecasting data and generate planning forecasts using forecasting tools
- 1.2. Analyse and review forecasts according to enterprise policy and produce forecasts figures considering new developments in the area and technological changes where appropriate
2. Manage network development growth requirements
- 2.1. Analyse market intelligence on customer demand and demand data to plan for potential network traffic quantity and flow
- 2.2. Assess overall planning parameters, including approved business plan prior to commencing planning process
- 2.3. Analyse gathered information and produce a project plan with specifications to meet network growth
3. Manage project resources requirements
- 3.1. Assess the resource requirements to manage the project from scoping phase through to project completion
- 3.2. Analyse the outcomes of the project deliverables to determine the effectiveness of the project process
4. Develop process solutions
- 4.1. Produce the requirements for process solutions for the delivery of product and services to customers using forecasting demand data
- 4.2. Prepare a plan for the organisational change control process and the integration of new solutions within a complete network infrastructure
- 4.3. Produce a test management schedule for the testing process of the product solution
- 4.4. Develop solution specifications using industry process according to design requirements
- 4.5. Develop software and hardware resource profiling and select suitable vendor for negotiations
- 4.6. Complete configuration management and provide complex input design requirements
5. Analyse test results for process solutions
- 5.1. Use design document and integration document software to replicate issues exhibited in test environment
- 5.2. Certify software solution compatibility and compliance with requirements using web based test management tool to conduct performance evaluation tests
- 5.3. Analyse test reports to evaluate compatibility and security issues in a test environment
- 5.4. Resolve complex issues in interface to isolate defects
6. Manage process implementation
- 6.1. Plan and prepare evidence for customer acceptance and certification
- 6.2. Plan and manage transition to operation activities required for transition to operation of integrated IP solution
- 6.3. Prepare an installation failures procedure to make changes whilst maintaining service levels
- 6.4. Manage change implementation plan to maintain system stability
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Forecasting data may be:
collated by:
directories
examining plans
historical usage data
interviews
maps
network management tools
reports
collected from:
customers:
actual
prospective
economic planners
internal organisational groups
marketing organisations
real estate agents
sales organisations
state/territory and federal governments
statutory bodies
traffic management systems
changing customer use patterns
customer access planning
demographic changes
economic forecasts
industry trends
influence of technology on traffic demand
land developments
local industry
marketing programs
population trends
possible environmental impacts
re-zoning
sales forecasts
shire planning
telecommunications history in the area
traffic patterns.
Forecasting tools may include:
specialist forecasting software
spreadsheets
statistical tools:
graphical estimation
moving averages:
simple
weighted
Poisson distribution
probability
queuing theory
regression analysis
trend analysis.
New developments may include:
commercial
communications construction occurring directly or concurrently with primary activity
domestic
industrial.
Market intelligence may include:
customer:
demand
feedback
projections
specific technology needs
impact of new technology
vendor forecasts.
Demand data may be:
collected from:
customers:
actual
prospective
economic planners
internal organisational groups
marketing organisations
real estate agents
sales organisations
state/territory and federal governments
statutory bodies
traffic management systems
in relation to:
access transport planning
changing customer use patterns
demographic changes
economic forecasts
industry trends
influence of technology on traffic demand
land developments
local industry
marketing programs
population trends
possible environmental impacts
re-zoning
sales forecasts
shire planning
traffic patterns.
Planning can relate to:
buildings
network change
network growth and network reduction
priorities which are driven by:
customer demand
legislative requirements
marketing initiatives
revenue projections
sites
structures.
Specifications may include:
availability of equipment and resources
costing
funding
infrastructure developments
priority
risk assessment
technology requirements
timeframe.
Resource requirements may refer to:
communications strategies
contracting and procurement
cost
human resources
quality
risk assessment
time
validation processes.
Requirements for process solutions may include:
diagnostic software tools
hardware resources
management software tools
protocol management
software resources.
Product may include:
broadband connections
business solutions
iPhone
mobile internet
optical network
phone conferencing
wireless services.
Services may include:
assisting customer with new applications
assisting new product sourcing
business customer service
coverage
customer service
database hosting
international roaming
just-in-time deliveries
mobile service
quality of service (QoS)
service restoration.
Integration of new solutions may include:
hardware compatibility
no contentions
platform compatibility
protocol compatibility
signalling contention
software compatibility
system interoperability
technology compatibility.
Test management schedule may include:
post-installation test procedures
pre-installation test procedures
profiling of software solution
risk defects report
simulation testing
test process for testable network software built
test summary report.
Industry process may include:
complex architectural input
complex constructor table input
idea consultation.
Integration document software may include:
fine-tuning capabilities in multi-operating environments
integration with existing system
links to legacy systems.
Performance evaluation tests may include:
defects detected, logged and mapped to failed cases
releases to manage software releases and iterations
requirements for traceability and management
test lab to execute test cases from test plan
test plan to create and update test cases.
Transition to operation activities include:
installation procedures
operations and maintenance (OM) expenses
OM
project scope
schedule and milestones
training procedures.
Change implementation plan may include:
back out procedures
pre-validate changes prior to the change to assess environment stability
test process pre and post scheduled change to identify success.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Forecasting data may be:
collated by:
directories
examining plans
historical usage data
interviews
maps
network management tools
reports
collected from:
customers:
actual
prospective
economic planners
internal organisational groups
marketing organisations
real estate agents
sales organisations
state/territory and federal governments
statutory bodies
traffic management systems
changing customer use patterns
customer access planning
demographic changes
economic forecasts
industry trends
influence of technology on traffic demand
land developments
local industry
marketing programs
population trends
possible environmental impacts
re-zoning
sales forecasts
shire planning
telecommunications history in the area
traffic patterns.
Forecasting tools may include:
specialist forecasting software
spreadsheets
statistical tools:
graphical estimation
moving averages:
simple
weighted
Poisson distribution
probability
queuing theory
regression analysis
trend analysis.
New developments may include:
commercial
communications construction occurring directly or concurrently with primary activity
domestic
industrial.
Market intelligence may include:
customer:
demand
feedback
projections
specific technology needs
impact of new technology
vendor forecasts.
Demand data may be:
collected from:
customers:
actual
prospective
economic planners
internal organisational groups
marketing organisations
real estate agents
sales organisations
state/territory and federal governments
statutory bodies
traffic management systems
in relation to:
access transport planning
changing customer use patterns
demographic changes
economic forecasts
industry trends
influence of technology on traffic demand
land developments
local industry
marketing programs
population trends
possible environmental impacts
re-zoning
sales forecasts
shire planning
traffic patterns.
Planning can relate to:
buildings
network change
network growth and network reduction
priorities which are driven by:
customer demand
legislative requirements
marketing initiatives
revenue projections
sites
structures.
Specifications may include:
availability of equipment and resources
costing
funding
infrastructure developments
priority
risk assessment
technology requirements
timeframe.
Resource requirements may refer to:
communications strategies
contracting and procurement
cost
human resources
quality
risk assessment
time
validation processes.
Requirements for process solutions may include:
diagnostic software tools
hardware resources
management software tools
protocol management
software resources.
Product may include:
broadband connections
business solutions
iPhone
mobile internet
optical network
phone conferencing
wireless services.
Services may include:
assisting customer with new applications
assisting new product sourcing
business customer service
coverage
customer service
database hosting
international roaming
just-in-time deliveries
mobile service
quality of service (QoS)
service restoration.
Integration of new solutions may include:
hardware compatibility
no contentions
platform compatibility
protocol compatibility
signalling contention
software compatibility
system interoperability
technology compatibility.
Test management schedule may include:
post-installation test procedures
pre-installation test procedures
profiling of software solution
risk defects report
simulation testing
test process for testable network software built
test summary report.
Industry process may include:
complex architectural input
complex constructor table input
idea consultation.
Integration document software may include:
fine-tuning capabilities in multi-operating environments
integration with existing system
links to legacy systems.
Performance evaluation tests may include:
defects detected, logged and mapped to failed cases
releases to manage software releases and iterations
requirements for traceability and management
test lab to execute test cases from test plan
test plan to create and update test cases.
Transition to operation activities include:
installation procedures
operations and maintenance (OM) expenses
OM
project scope
schedule and milestones
training procedures.
Change implementation plan may include:
back out procedures
pre-validate changes prior to the change to assess environment stability
test process pre and post scheduled change to identify success.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
manage forecast service demand requirements
manage network development growth requirements
manage project resources requirements
develop process solutions.
Context of, and specific resources for assessment
Assessment must ensure:
forecast data and tools involved in planning
a range of software and hardware currently used in industry
relevant regulations, specifications that impact on forecasting activities.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate implementing process solutions
review of planning forecasts, specifications and evidence for customer acceptance completed by the candidate for different scenarios and situations
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN7230A Scope project requirements and process solutions.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
manage forecast service demand requirements
manage network development growth requirements
manage project resources requirements
develop process solutions.
Context of, and specific resources for assessment
Assessment must ensure:
forecast data and tools involved in planning
a range of software and hardware currently used in industry
relevant regulations, specifications that impact on forecasting activities.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate implementing process solutions
review of planning forecasts, specifications and evidence for customer acceptance completed by the candidate for different scenarios and situations
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN7230A Scope project requirements and process solutions.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWC85 | ICTTEN815 | Manage project requirements and process implementations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W819 | ICT70110 | Graduate Certificate In Telecommunications Network Engineering | Qualification |