Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

System may include:
active server page (ASP)
applications
databases
gateways
internet service provider (ISP)
operating system
servers.
Quality benchmarks may include:
benchmarks that cover:
cost savings
performance
quality
technical matters
relevant quality standards:
AS3925.1-1994 Software quality assurance - plans
NZS14102:1998 Information technology guideline for evaluation and selection of CASE tools
AS/NZS4258:1994 Software user documentation process
AS/NZS ISO/IEC 12207:1997 Information technology - Software life cycle processes.
Metric may include:
capacity
input
output
performance
quality
value metrics.
Documentation may follow:
audit trails
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
naming standards
project management templates
report writing principles
version control.
Requirements may refer to:
application
business
network
people in the organisation
system.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
determine audit criteria and conduct audit
review system procedures for non-compliance
specify corrective actions.
Context of and specific resources for assessment
Assessment must ensure access to:
audit tools
documentation guidelines
relevant standards and benchmarks
service level agreement (SLA)
archive policy
acceptance criteria
IT security specifications
live system, including database, system files and designed interface
technical specifications of system.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate undertaking an audit
verbal or written questioning to assess candidate’s knowledge of requirements for identifying audit criteria
review of documented items of non-compliance and proposed corrective action prepared by candidate.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.