Unit of competency Outline

Date retreived
22/07/2026 8:44 AM AWST

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Develop and use emotional intelligence

Develop and use emotional intelligence

Unit of competency
National Code
BSBLDR511
State Code
OAE54
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
27/09/2018
View on TGA
State Implementation and Classification
Approved Date
14/02/2019
Field of Education
120505 - Work Practices Programmes
Original Release Date
14/02/2019
Nominal Hours
55
Description
This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify the impact of own emotions on others in the workplace
  • 1.1 Identify and use evaluation criteria to determine own emotional strengths and weaknesses
  • 1.2 Identify personal stressors and own emotional states related to the workplace
  • 1.3 Analyse and document potential emotional triggers in workplace situations which may require determine appropriate emotional responses
  • 1.4 Evaluate the impact of own workplace behaviours that demonstrate management of emotions
  • 1.5 Use self-reflection and feedback from others to improve development of own emotional intelligence
2. Recognise and address the emotional strengths and weaknesses of others
  • 2.1 Respond to the emotional states of co-workers and assess emotional cues
  • 2.2 Develop a plan for identifying and responding appropriately to a range of cultural expressions of emotions
  • 2.3 Apply techniques to demonstrate flexibility and adaptability in dealing with others
  • 2.4 Demonstrate consideration of the emotions of others when making decisions
3. Promote the development of emotional intelligence in others
  • 3.1 Create opportunities for others to express their thoughts and feelings
  • 3.2 Assist others to understand the effect of their behaviour and emotions on others in the workplace
  • 3.3 Develop and implement plans to encourage the self-management of emotions in others
  • 3.4 Develop and implement plans to encourage others to develop their own emotional intelligence, to build productive relationships, and maximise workplace outcomes
4. Utilise emotional intelligence to maximise team outcomes
  • 4.1 Identify opportunities to utilise emotional intelligence to increase team performance in line with organisational objectives
  • 4.2 Encourage a positive, inclusive emotional climate in the workplace
  • 4.3 Use the strengths of workgroup members to achieve team and/or organisational objectives
No information
No information
Replaces
State Code National Code Title Type
AUJ41 BSBLDR501 Develop and use emotional intelligence Unit of competency
Replaced By
State Code National Code Title Type
OCE68 BSBPEF502 Develop and use emotional intelligence Unit of competency