Unit of competency Outline
Date retreived
22/07/2026 7:06 PM AWST
22/07/2026 7:06 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Sell swimming pool and spa products and services
Sell swimming pool and spa products and services
Unit of competency
National Code
CPPSPS3010
CPPSPS3010
State Code
AXG93
AXG93
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
07/01/2019
Field of Education
080501 - Sales
Original Release Date
07/01/2019
Nominal Hours
15
Description
This unit of competency specifies the skills and knowledge required to sell swimming pool and spa products and services. It involves applying selling skills and knowledge of swimming pool and spa products and services to meet customers’ needs.It applies to swimming pool and spa technicians, and related industry professionals and specialists, with limited supervisory responsibilities who perform their duties alone or as members of a team.No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Notes
Elements and Performance Criteria
1. Prepare for selling swimming pool and spa products and services.
- 1.1 Review own swimming pool and spa product and service knowledge.
- 1.2 Review own knowledge of the types, applications, features and benefits of swimming pool and spa products and services.
2. Determine customer requirements for swimming pool and spa products and services
- 2.1 Determine and apply type and timing of approach to customer, taking into account customer and workplace requirements.
- 2.2 Determine and apply appropriate sales approach to customer.
- 2.3 Apply questioning techniques to determine and confirm customer-buying motives for swimming pool and spa products and services.
- 2.4 Apply listening skills to determine and confirm customer requirements for swimming pool and spa products and services.
- 2.5 Interpret customer non-verbal communication cues to determine and confirm customer requirements for swimming pool and spa products and services.
3. Apply sales strategies.
- 3.1 Match customer motives and requirements to swimming pool and spa products and services.
- 3.2 Clearly communicate features and benefits of swimming pool and spa products and services to customer.
- 3.3 Clearly communicate swimming pool and spa product use and safety requirements to customer
- 3.4 Provide customer with manufacturers’ and promotional information on swimming pool products and services.
- 3.5 Refer customer to product and service specialists as required.
- 3.6 Respond to customer questions about swimming pool and spa products and services accurately and honestly or refer to other staff for response.
4. Close sale of swimming pool and spa products and services.
- 4.1 Identify and monitor customer buying signals and respond appropriately.
- 4.2 Acknowledge customer objections and offer solutions.
- 4.3 Encourage customer to make purchase decisions.
- 4.4 Select and apply appropriate method of closing sale.
- 4.5 Process order and/or payment for swimming pool or spa product or service using ordering or point-of-sale systems, as required.
5. Maximise sale opportunities.
- 5.1 Identify and maximise opportunities for making additional sales.
- 5.2 Review sales process, outcomes and feedback to develop changes to maximise future sales.
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WE853 | CPPSPS3010A | Sell swimming pool and spa products and services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BEC4 | CPP31218 | Certificate III in Swimming Pool and Spa Service | Qualification |