Unit of competency Outline
Date retreived
22/07/2026 9:31 AM AWST
22/07/2026 9:31 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Handle monies received in satisfaction of warrants and orders
Handle monies received in satisfaction of warrants and orders
Unit of competency
National Code
PSPCRT405C
PSPCRT405C
State Code
D3673
D3673
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
04/07/2014
Field of Education
091101 - Justice Administration
Original Release Date
04/07/2014
Nominal Hours
10
Description
This unit covers the ability to securely collect and bank monies received in satisfaction of warrants and orders. It includes dealing with difficult collection situations and applying knowledge of the policies, procedures and legislation relating to handling civil monies.In practice, handling monies received in satisfaction of warrants and orders may overlap with other generalist or specialist public sector work activities, such as acting ethically, complying with legislation and applying government processes. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Receive monies.
- 1.1. Authorisations for the collection of monies in satisfaction of an order or warrant are obtained or confirmed according to organisational policy and procedures and legislative requirements.
- 1.2. Risk assessment is made according to organisational guidelines to ensure collection can be conducted safely.
- 1.3. Queries or requests for information are responded to according to organisational policies and procedures and using appropriate customer service techniques.
- 1.4. Monies are collected and receipted according to organisational policy and procedures and legislative requirements.
- 1.5. Contingencies are dealt with and safety of self and others is protected according to organisational policy and procedures.
- 1.6. Security of monies and receipt books is maintained according to duty of care procedures.
2. Deposit monies received.
- 2.1. Monies received are secured or banked according to organisational policy and procedures and designated timelines, legislative requirements for the type of process served, the jurisdiction and prescribed timeframes.
- 2.2. Receipts and bank records are maintained according to organisational policy and procedures and legislative requirements.
- 2.3. Payments are processed and records completed according to organisational policy and procedures and designated timelines.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Monies may include:
fines
fees
judgements
cash
cheques
credit card transactions
electronic funds transfers
money orders
Organisational policy and procedures may include:
work instructions
standard operating procedures
guidelines, manuals or handbooks
financial audit Acts and guidelines
Contingencies may include:
physical or verbal threats
angry or aggressive clients
dogs
weather
Duty of care procedures may include:
segregation of duties
safeguarding of assets
internal controls
signing for receipt books
work with external security providers
Records may include:
receipts
books of account
daily banking summaries
account reconciliations
receipt registers
accountable documents
workplace records
Monies may include:
fines
fees
judgements
cash
cheques
credit card transactions
electronic funds transfers
money orders
Organisational policy and procedures may include:
work instructions
standard operating procedures
guidelines, manuals or handbooks
financial audit Acts and guidelines
Contingencies may include:
physical or verbal threats
angry or aggressive clients
dogs
weather
Duty of care procedures may include:
segregation of duties
safeguarding of assets
internal controls
signing for receipt books
work with external security providers
Records may include:
receipts
books of account
daily banking summaries
account reconciliations
receipt registers
accountable documents
workplace records
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
handle and process monies accurately and in accordance with legislation and organisational policy and procedures
apply appropriate risk management procedures to ensure safety in the workplace
Consistency in performance
Competency should be demonstrated by dealing with monies received and handled in satisfaction of warrants and orders in a range of or occasions, over time.
Context of and specific resources for assessment
Assessment must comply with:
applicable regulations and codes
workplace procedures and protocols
Access may be required to:
a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when handling monies received in satisfaction of warrants and orders, including coping with difficulties, irregularities and breakdowns in routine
legislation, policy, procedures and protocols relating to monies received in satisfaction of warrants and orders
case studies and workplace scenarios to capture the range of situations likely to be encountered when handling monies received in satisfaction of warrants and orders
Guidance information for assessment
The following assessment methods are suggested:
oral questioning about relevant legislation, acting ethically, and applying processes
observation of the candidate in a range of contexts to ensure achievement of the unit outcomes
feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures
review of records completed by candidate or reports of performance
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
handle and process monies accurately and in accordance with legislation and organisational policy and procedures
apply appropriate risk management procedures to ensure safety in the workplace
Consistency in performance
Competency should be demonstrated by dealing with monies received and handled in satisfaction of warrants and orders in a range of or occasions, over time.
Context of and specific resources for assessment
Assessment must comply with:
applicable regulations and codes
workplace procedures and protocols
Access may be required to:
a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when handling monies received in satisfaction of warrants and orders, including coping with difficulties, irregularities and breakdowns in routine
legislation, policy, procedures and protocols relating to monies received in satisfaction of warrants and orders
case studies and workplace scenarios to capture the range of situations likely to be encountered when handling monies received in satisfaction of warrants and orders
Guidance information for assessment
The following assessment methods are suggested:
oral questioning about relevant legislation, acting ethically, and applying processes
observation of the candidate in a range of contexts to ensure achievement of the unit outcomes
feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures
review of records completed by candidate or reports of performance
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWW37 | PSPCRT006 | Handle monies received in satisfaction of warrants and orders | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J285 | PSP40312 | Certificate IV in Government (Court Compliance) | Qualification |