Unit of competency Outline

Date retreived
22/07/2026 3:35 PM AWST

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Map an operational process

Map an operational process

Unit of competency
National Code
MSS403057
State Code
OER08
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/05/2023
Field of Education
080317 - Quality Management
Original Release Date
03/05/2023
Nominal Hours
35
Description
This unit describes the skills and knowledge required to identify and visually document the sequence and interactions of steps and other aspects of a process that delivers a specified and measurable result, such as a product, deliverable or service.This unit applies to an individual who is required to identify and document a process within their own work; it also applies to someone who has been given the responsibility to guide a formal or ad hoc team to identify and document a process. This unit applies to any organisation that is implementing improvements to its processes or more formal competitive systems and practices. No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Define scope of the process map
  • 1.1 Identify purpose for process mapping
  • 1.2 Define boundaries of process to be mapped
  • 1.3 Identify process stakeholders to participate in mapping
  • 1.4 Identify aspects to be mapped
  • 1.5 Select process mapping technique to suit purpose
  • 1.6 Identify sources of information to populate and validate process map
2. Map the process
  • 2.1 Liaise with process stakeholders to discuss and identify steps in process
  • 2.2 Review information gained about process steps to rank them into critical, important and optional steps
  • 2.3 Document agreed process steps using selected process mapping technique
  • 2.4 Document aspects being mapped using selected process mapping technique and show how they relate to steps
  • 2.5 Validate steps and techniques with internal or external sources of information
3. Apply the map
  • 3.1 Analyse process map to ensure that it is fit for its intended purpose
  • 3.2 Identify further changes needed to process map resulting from analysis
  • 3.3 Validate changes and finalise process map
No information
No information
Replaces
State Code National Code Title Type
OAS71 MSS403053 Map an operational process Unit of competency