Elements and Performance Criteria

The contexts for facilitation of information sharing and planning include:
All formal processes included in case management eg case conferences, case review meetings, formal briefings on client progress

Evaluating ongoing implementation includes:
Monitoring case plan implementation
Facilitating review activities and feedback from workers on progress of intervention
Liaison with service providers, clients, significant others
Advising on how case plans can be modified, ensuring that changes are communicated appropriately

Complex cases are to be defined as:
Life threatening/high risk situations
Cases where at least three of the following factors are combined:
Serious/sustained abuse
Multiple difficulties present in family
Intellectual or psychiatric disability
Chronic and serious drug addiction affecting individuals capacity
Where a wide range of other agencies are involved, eg. Community services, legal, medical and police agencies
Where involvement of protective and custodial agencies with the family has been over a lengthy and sustained period
When age of the client creates special considerations
Cases with high public/political sensitivity requiring sensitive and experienced case investigation and management

Negotiate actions includes:
Gaining agreement on course of actions, goal setting, milestone setting and agreement, time line setting, establishment of review points in case plan

Critical aspects of assessment:
Accessing and using a range of family and community resources
Identifying and gaining agreement on role boundaries
Facilitating groups and supporting participants to engage in information sharing and planning
Planning, decision making and goal setting
Applying organisational statutory and legislative requirements

Essential knowledge:
Behaviour change models and practices
Organisational procedures and standards
Formal meeting processes
Relevant policy, procedures, legislation and statutory mandates
Cultural protocols and systems
Family structure, dynamics, communication and decision making
Relevant documentation protocols
Range of available services

Essential skills:
Managing group dynamics
Conflict resolution, negotiation and mediation techniques
Defining boundaries
Planning and goal setting
Facilitation
Assertion
High level writing skills
Interpersonal and communication
Supervision and delegation

Resource implications:
Access to a relevant workplace or appropriately simulated environment where assessment may take place

Consistency in performance:
Assessment may include observation, questioning and evidence gathered from the workplace environment
Assessment may be conducted over one or more occasions and should include all aspects of case planning with a range of clients

Context of assessment:
This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions