Unit of competency Outline

Date retreived
22/07/2026 9:04 PM AWST

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Communicate with community stakeholders

Communicate with community stakeholders

Unit of competency
National Code
BSBGOV404
State Code
AWG31
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
080509 - Public Relations
Original Release Date
05/07/2016
Nominal Hours
35
Description
This unit describes the skills and knowledge required for committee or board members to communicate with community stakeholders, including other organisations, to engage people in association or club activities.It applies to individuals who to interact with community stakeholders in their roles as members of committees or boards of governance.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan the organisation's community stakeholder communication strategy
  • 1.1 Access the organisation's planning documentation to determine policies and protocols for community stakeholder communication
  • 1.2 Assess trends in the community relevant to geographic, social or political contexts to determine how they relate to the organisation
  • 1.3 Discuss proposed organisational communication stakeholder strategy with board and/or committee members
  • 1.4 Assess the success of past community stakeholder communication methods
  • 1.5 Determine the most appropriate communication methods to engage with community stakeholders to promote the organisation
  • 1.6 Evaluate options for action with community stakeholders and identify preferred options
  • 1.7 Convey information on preferred communication options with community stakeholders to the board and/or the committee
  • 1.8 Follow organisational policies and procedures for confidential information
2. Implement the organisation's community stakeholder communication strategy
  • 2.1 Communicate organisational community stakeholder communication strategy to appropriate personnel and/or volunteers
  • 2.2 Assign appropriate communication methods to designated personnel and/or volunteers
  • 2.3 Coordinate activity and establish the timing of community stakeholder communication, in accordance with the organisation's strategy
  • 2.4 Raise and discuss issues of importance with community stakeholders
  • 2.5 Invite individuals and groups affected by issues to participate in relevant community stakeholder forums or meetings, where appropriate
  • 2.6 Provide information to community stakeholders about the organisation’s activities
  • 2.7 Gather and evaluate feedback from the community and stakeholders about the organisation's activities, and share with other committee or board members
  • 2.8 Deal with feedback according to policies and procedures, and in consultation with management
  • 2.9 Advise community stakeholders of board or committee decisions and the reasons behind them, in accordance with the organisation's strategy
  • 2.10 Update organisational records from background information gathered through relevant networks
3. Review the organisation's community stakeholder communication activities
  • 3.1 Monitor the organisation's community stakeholder communication activities
  • 3.2 Determine the effectiveness of the organisation's community stakeholder communication activities
  • 3.3 Discuss scope for improvement to organisational community stakeholder communication activities with relevant personnel or volunteers
  • 3.4 Propose and make arrangements for improvements to the organisation's community stakeholder communication activities
  • 3.5 Document organisational communication activities
No information
No information
Replaced By
State Code National Code Title Type
OCF55 BSBCMM511 Communicate with influence Unit of competency