Unit of competency Outline

Date retreived
22/07/2026 6:04 AM AWST

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Manage Critical Incidents

Manage Critical Incidents

Unit of competency
National Code
UEPOPS421A
State Code
S5263
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/11/2006
State Implementation and Classification
Approved Date
31/05/2011
Field of Education
031313 - Electrical Fitting, Electrical Mechanics
Original Release Date
31/05/2011
Nominal Hours
40
Description
1)
This unit refers to the management of incidents of a critical nature that may impact on the operational effectiveness of the plant or system, endanger human life or property, or have an adverse impact on the environment.
Notes
Elements and Performance Criteria
1 Identify critical incident and consequences
  • 1.1 Critical incidents and probable implications are identified and assessed in accordance with enterprise procedures
  • 1.2 Secondary threats to situation are identified and monitored in accordance with enterprise procedures
  • 1.3 Data is evaluated in accordance with enterprise procedures to determine probable causes, consequences and potential responses
  • 1.4 Where appropriate, the teams and individuals roles and responsibilities within the team are identified and, where required, assist in the provision of the on-the-job training.
2 Establish contingency plan
  • 2.1 Contingency plans are identified using relevant enterprise documentation and procedures
  • 2.2 Requirements for additional resources are identified in accordance with enterprise procedures
  • 2.3 Alternate contingencies to cater for crisis variations are developed in consultation with team members
3 Establish communications
  • 3.1 Communication links with appropriate external authorities for coordination of their resources are established in accordance with enterprise procedures
  • 3.2 Communication with appropriate key stakeholders is established to disseminate information in accordance with enterprise procedures
  • 3.3 Team roles, both internal and external, are identified and conveyed to appropriate personnel in accordance with enterprise procedures
4 Manage critical incident
  • 4.1 Response is managed in accordance with enterprise/site requirements and allowances for personnel/equipment limitations are made
  • 4.2 Events and responses are prioritised taking into account needs of stakeholders in accordance with enterprise procedures
  • 4.3 Impact of secondary threats are identified and assessed in accordance with enterprise procedures
  • 4.4 Contingency plans are actioned in accordance with enterprise/site policy and procedure
  • 4.5 Additional resources are coordinated and directed in accordance with enterprise procedures
  • 4.6 Restoration strategies are monitored, evaluated and adjusted as necessary in accordance with enterprise procedures
5 Document and review incident and response
  • 5.1 Equipment failure/problems are recorded and processed in accordance with enterprise procedures
  • 5.2 Feedback from stakeholders is recorded where necessary and analysed in accordance with enterprise procedures
  • 5.3 Required reports and findings are generated and distributed to appropriate personnel in accordance with enterprise procedures
  • 5.4 Improvements to the critical incident management process are recommended to the appropriate parties in accordance with enterprise procedures
  • 5.5 Alternative contingencies are analysed and recommendations are communicated to appropriate personnel in accordance with enterprise procedures
RANGE STATEMENT
7) This relates to the competency standard unit as a whole, providing the range of contexts and conditions to which the Performance Criteria apply. It allows for different work environments and situations that will affect performance.
Safety standards may include relevant sections of Occupational Health and Safety legislation, enterprise safety rules, relevant State and federal legislation, national standards for plant.
Information and documentation sources may include verbal or written communications; enterprise safety rules documentation; enterprise operating instructions; dedicated computer equipment; enterprise/site standing and operating instructions; enterprise log books; manufacturer's operation and maintenance manuals; and equipment and alarm manuals.
Technical and operational indicators may include stimuli (audio, smell, touch, visual), local indicators and recorders, computers and alarms (visible and or audible).
Communications may be by means of telephone, two way radio, pager, computer (electronic mail) and operating logs (written or verbal).
Appropriate personnel, team members/other authorities may include supervisor/team leader or equivalent, power plant operations personnel or equivalent, technical and engineering officers or equivalent, maintenance staff, other operating staff or equivalent, system controller, field operators, restricted operators, emergency personnel, network controllers/coordinators, generation controllers, plant operators, field operators, support staff, fire service, police, ambulance, emergency services, enterprise and site representatives, consumers and independent power producers.
Operating environment may be: remote from plant and equipment being operated (operation is assisted by remote indicators of plant status and other parameters monitored), during inclement or otherwise harsh weather conditions, in wet/noisy/dusty areas or during night periods.
Unit operations may include spurious faults in automatic systems, automatic systems operating out of range, failure of automatic system components and routine plant movement.
Types of incident may include localised blackout, interconnected/isolated power system potential power system threat, accidents, life threatening situations, generation plant and auxiliary plant faults/failure and loss of network and generation components, natural and environmental disasters.
System conditions may be: voltage profiles, spare plant, generation/transmission capability limits, variation from normal trends and switching.
Documentation may include policy, procedure, standard operating instructions, contingency plans and emergency switching programs.
Liaison with key stakeholders may be system/network controllers/coordinators, oncoming shift change, field operators, support staff, asset centres, patrolmen, customers, other government bodies, co-generation authorities, generation plant operators, on call staff, police, fire and emergency services and private systems.
Post incident debrief may be: probable fault/failure cause, strategic/contingency plan, environmental implications, economic factors, policy, procedure, training, safety factors and emergency switching programs.
Generic terms are used throughout this Training Package for vocational standard shall be regarded as part of the Range Statement in which competency is demonstrated. The definition of these and other terms are given in Volume 2, Part 1.
EVIDENCE GUIDE
8) This provides essential advice for assessment of the competency standard unit and must be read in conjunction with the Performance Criteria and the Range Statement of the unit and the Training Package Assessment Guidelines.
The Evidence Guide forms an integral part of this competency standard unit and shall be used in conjunction with all components parts of this unit and, performed in accordance with the Assessment Guidelines of this Training Package.
Overview of Assessment
8.1)
Longitude competency development approaches to assessment, such as Profiling, require data to be reliably gathered in a form that can be consistently interpreted over time. This approach is best utilised in Apprenticeship programs and reduces assessment intervention. It is the Industry preferred model for apprenticeships. However, where summative (or final) assessment is used it is to include the application of the competency in the normal work environment or, at a minimum, the application of the competency in a realistically simulated work environment. It is recognised that, in some circumstances, assessment in part or full can occur outside the workplace. However, it must be in accord with Industry and regulatory policy.
Methods chosen for a particular assessment will be influenced by various factors. These include the extent of the assessment, the most effective locations for the assessment activities to take place, access to physical resources, additional safety measures that may be required and the critical nature of the competencies being assessed.
The critical safety nature of working with electricity, electrical equipment, gas or any other hazardous substance/material carries risk in deeming a person competent. Hence, sources of evidence need to be 'rich' in nature so as to minimise error in judgment.
Activities associated with normal every day work have a bearing on the decision as to how much and how detailed the data gathered will contribute to its 'richness'. Some skills are more critical to safety and operational requirements while the same skills may be more or less frequently practised. These points are raised for the assessors to consider when choosing an assessment method and developing assessment instruments. Sample assessment instruments are included in the Assessment Guidelines of this Training Package.
Critical aspects of evidence required to demonstrate competency in this unit
8.2)
Before the critical aspects of evidence are considered all prerequisites shall be met.
Evidence for competence in this unit shall be considered holistically. Each element and associated Performance Criteria shall be demonstrated on at least two occasions in accordance with the "Assessment Guidelines - UEP06". Evidence shall also comprise:
A representative body of Performance Criteria demonstrated within the timeframes typically expected of the discipline, work function and industrial environment. In particular this shall incorporate evidence that shows a candidate is able to:

Implement Occupational Health and Safety workplace procedures and practices including the use of risk control measures as specified in the Performance Criteria and Range Statement
Apply sustainable energy principles and practices as specified in the Performance Criteria and Range Statement
Demonstrate an understanding of the essential knowledge and associated skills as described in 6) Essential Knowledge and Associated Skills of this unit
Demonstrate an appropriate level of skills enabling employment
Conduct work observing the relevant Anti Discrimination legislation, regulations, polices and workplace procedure

Demonstrated performance across a representative range of contexts from the prescribed items below:

The knowledge and application of relevant sections of: Occupational Health and Safety legislation; Statutory legislation; Enterprise/site safety procedures; Enterprise/site emergency procedures
Knowledge of emergency procedures
Knowledge of the rolls of external authorities/bodies
Ability to establish and manage emergency situations
Ability to tactical decision making techniques
Policies for system incident and follow up procedures
Dealing with an unplanned event by drawing on essential knowledge and skills to provide appropriate solutions incorporated in the holistic assessment with the above listed items.
Context of and specific resources for assessment
8.3)
This unit should be assessed as it relates to normal work practice using procedures, information and resources typical of a workplace. This should include:
OHS policy and work procedures and instructions.
Suitable work environment, facilities, equipment and materials to undertake actual work as prescribed by this unit.
Competency Standards should be assessed in the workplace or simulated workplace and under the normal range of workplace conditions.
Assessment of this unit will be supported with documentary evidence, by means of endorsement stating type and application of work.

In addition to the resources listed above in Context of assessment', evidence should show competency working in limited spaces with different types of plant and equipment as well as different structural/construction types and methods and in a variety of environments.
Method of assessment
8.4)
This unit shall be assessed by methods given in Volume 1, Part 3 "Assessment Guidelines".
Note:Competent performance with inherent safe working practices is expected in the Industry to which this unit applies. This requires that the specified essential knowledge and associated skills are assessed in a structured environment which is primarily intended for learning/assessment and incorporates all necessary equipment and facilities for learners to develop and demonstrate the essential knowledge and skills described in this unit.
Concurrent assessment and relationship with other units
8.5)
There are no recommended concurrent assessments with this unit, however in some cases efficiencies may be gained in terms of learning and assessment effort being concurrently managed with allied competency standard units where listed.
Nil

Key competencies
8.6)
Evidence that particular key competencies have been achieved within this unit is in the context of the following Performance Criteria of evidence. See Volume 2, Part 4 for an explanation of Key competencies and levels of this Training Package.

Key competencies
Example of Application
Performance Level
How are ideas and information communicated within this competency?
Refer to the following example of application:

2
Explain ideas and actions, make suggestions for alternative actions and deal with contingencies and non-routine situations.
How can information be collected, analysed and organised?
Refer to the following example of application:

2
Information with regard to operations, faults and maintenance may be observed and monitored for analysis and organised into records and reports.
How are activities planned and organised?
Refer to the following example of application:

2
Planning the required activity, to include co-ordination and use of equipment, materials and tools to avoid backtracking and rework.
How is team work used within this competency?
Refer to the following example of application:

2
Coordinate activities of the team and provide appropriate support to other team members in completion of work tasks to meet the team's goals.
How are mathematical ideas and techniques used?
Refer to the following example of application:

2
Calculation of time to complete routine projects, operations, tasks, estimation of distances, levels, loads and material requirements.
How are problem solving skills applied?
Refer to the following example of application:

2
Determine solutions which focus on long and short-term resolution of work task problems.
How is use of technology applied?
Refer to the following example of application:

2
Access, communicate, measure and provide information to monitor operations and performance of plant and equipment.



Skills Enabling Employment
8.7)
Evidence that competency in this unit incorporates skills enabling employment is in the context of the following performance. See Volume 2, Part 5 for definitions and an explanation of skills enabling employment.
Skills for Employment
Example of Application
1
Developing and using skills within a real workplace
Refer to the following example of application:
Completion of tasks within an acceptable timeframe and performance with some supervision.
2
Learning to learn in the workplace
Refer to the following example of application:
Comprehension and application of theoretical knowledge to well-developed skills.
3
Reflecting on the outcome and process of work task
Refer to the following example of application:
Focused on improvement in own and other team member's performance in the workplace.
4
Interacting and understanding of the context of the work task
Refer to the following example of application:
Working understanding of the processes and systems which apply to the workplace.
5
Planning and organising the meaningful work task
Refer to the following example of application:
Achieving work tasks in a timely manner and ensuring that the work team achieves its stated work goals.
6
Performing the work task in non-routine or contingent situations
Refer to the following example of application:
Seek advice and apply solutions to problems relevant to the workplace environment.
Replaces
State Code National Code Title Type
AYG08 UTPNEG272B Manage critical incidents Unit of competency
State Code National Code Title Type
S508 UEP50106 Diploma of ESI Generation (Systems Operations) Qualification