Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Boundaries of the contract may include:
budget
organisational policy
resources
time constraints.
Client may include:
employees
external organisations
individuals
internal departments.
Stakeholders may include:
development team
project team
sponsors
users.
Appropriate person may include:
authorised business representative
client
supervisor.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to negotiate and formulate extensive client support contracts by:
accessing and analysing relevant information on resources and budgets
analysing current and future client support requirements
monitoring resource use, cost efficiency and effectiveness against contractual obligations
reviewing objectives and performance measures.
Context of and specific resources for assessment
Assessment must ensure access to:
detailed information relating to business strategic plan
budget constraints
timeframe for the strategic plan
business objectives
information on a range of IT business solutions
outcomes of a business-analysis process.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of contract prepared by the candidate meeting client requirements for service delivery within time and cost parameters
direct observation of candidate monitoring contract performance, including action taken to address unsatisfactory performance
verbal or written questioning to assess candidate’s knowledge of:
analysis and planning approaches to technical problems
contracting in the IT area.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.