Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.


staff and managers

clients

think tanks

brain storming sessions

work shops based on creative processes


industry codes of practice

occupational health and safety (OH&S) legislation

Anti-discrimination legislation

Consumer Credit Code

Privacy Act

legislation covering competition, prudential regulation

Finance Code

Electronic Funds Transfer (EFT) Code of Conduct

Financial Transaction Reports Act

Corporations Act (including Accounting Standards)

Business Names legislation

Financial Services Reform Act (FSRA)

Taxation Law

Australian Accounting Standards

Australian Prudential Regulation Authority (APRA)


planned approaches

answers to frequently asked questions

strategies for handling negative comments

introductory techniques

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

To achieve competency in this unit, a person must be able to demonstrate:

the development of an advanced and innovative approach to selling financial services products and services
high level analysis skills to identify appropriate products and/or services and develop new ideas, pilot them and evaluate their success

Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

Delivery/assessment relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.

Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:
This unit may be assessed at work, in a simulated work environment or a combination of these two approaches.

Resources required for assessment:
Assessment of this unit of competence requires access to workplace document, policies and procedures, computers and other office equipment.