Unit of competency Outline

Date retreived
22/07/2026 8:10 PM AWST

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Manage effective workplace relationships

Manage effective workplace relationships

Unit of competency
National Code
CSCORG022
State Code
AUZ22
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/08/2015
View on TGA
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
17/12/2015
Nominal Hours
50
Description
This unit describes the skills required to manage ideas and information, establish systems to develop trust and confidence, manage the development of maintenance and systems and manage difficulties to achieve positive outcomes.This unit applies to those working in a management role in a range of occupational areas. The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit work autonomously, occasionally accessing and evaluating support from a broad range of sources. The role requires organisation, conceptualisation and high level communication skills.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Manage ideas and information
  • 1.1 Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers.
  • 1.2 Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role.
  • 1.3 Facilitate feedback to employees on outcomes of the consultation processes.
  • 1.4 Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel.
2. Establish systems to develop trust and confidence
  • 2.1 Establish and/or implement policies to ensure that that the organisation’s cultural diversity and ethical values are adhered to.
  • 2.2 Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct.
  • 2.3 Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment process.
3. Manage the development and maintenance of networks and relationships
  • 3.1 Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation.
  • 3.2 Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained.
4 Manage difficulties to achieve positive outcomes
  • 4.1 Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved.
  • 4.2 Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation’s policies and procedures.
  • 4.3 Provide guidance, counselling and support to assist co-workers in resolving their work difficulties.
  • 4.4 Develop and implement an action plan to address any identified difficulties.
No information
No information
Replaces
State Code National Code Title Type
WC785 CSCORG509 Manage effective workplace relationships Unit of competency
State Code National Code Title Type
AWH7 CSC50115 Diploma of Correctional Administration Qualification
BIF6 CSC50122 Diploma of Correctional Administration Qualification