Unit of competency Outline

Date retreived
22/07/2026 6:17 PM AWST

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Communicate with clients and colleagues to support health care

Communicate with clients and colleagues to support health care

Unit of competency
National Code
HLTAMBFC301C
State Code
D5741
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
01/08/2011
Field of Education
069905 - Paramedical Studies
Original Release Date
01/08/2011
Nominal Hours
20
Description
DescriptorThis unit covers the skills required to exercise effective communication skills with clients and colleagues to support the delivery of client care services within the health industry
Notes
Elements and Performance Criteria
1. Exercise effective communication techniques
  • 1.1 Use verbal and non-verbal communication constructively to achieve planned work outcomes
  • 1.2 Ensure all communication with clients and colleagues reflects an understanding and respect for individual differences and needs
  • 1.3 Introduce oneself appropriately when required
  • 1.4 Use interviewing and active listening techniques where needed to identify and confirm work and/or client requirements
  • 1.5 Ensure communication is clear and relevant to situation, context and activities undertaken
  • 1.6 Use touch and other non-verbal means of communication prudently, carefully and only as appropriate
  • 1.7 Seek advice about communication difficulties with clients or colleagues from supervisor or other appropriate person and implement as required
  • 1.8 Seek advice and assistance from appropriate sources as required to maintain and develop effective communication skills
  • 1.9 Adjust own style to incorporate advice that addresses performance issues to maintain the agreed standard of effective communication
2. Convey and receive information using available modes of communication
  • 2.1 Use communication codes and equipment correctly
  • 2.2 Acknowledge and/or clarify information received using active listening
  • 2.3 Check to ensure information conveyed has been received and correctly understood
3. Follow routine instructions
  • 3.1 Ensure workplace instructions are interpreted correctly and carried out within agreed time frames
  • 3.2 Seek clarification of work instructions when required to ensure understanding
  • 3.3 Refer any difficulties in carrying out instructions to supervisor or appropriate person to ensure required work outcomes
4. Communicate with clients
  • 4.1 Establish rapport through open, sensitive and confident manner
  • 4.2 Inform client (or their agent) about client care procedures in a manner, and at a time consistent with the overall needs of the client and situation as a whole
  • 4.3 Obtain information from client or others showing the firmness, sensitivity and respect for confidentiality demanded by the situation
  • 4.4 Recognise and respect religious, social and cultural differences between individuals that may require special communication skills or client care procedures
5. Complete reports as required
  • 5.1 Complete reports/records as required to the standard expected in the workplace
  • 5.2 Ensure reports are clear and accurate and completed correctly within identified time frames
6. Present a positive image of the organisation to the public
  • 6.1 Conduct communication with the public in a courteous manner and respecting privacy
  • 6.2 Ensure standards of personal presentation are appropriate to the organisation
No information
No information
Replaces
State Code National Code Title Type
C9049 HLTAMBFC301B Communicate with clients and colleagues to support health care Unit of competency
Replaced By
State Code National Code Title Type
WD048 HLTAMBFC301D Communicate with clients and colleagues to support health care Unit of competency
State Code National Code Title Type
D053 HLT33107 Certificate III in Basic Health Care Qualification
D074 HLT43007 Certificate IV in Dental Assisting Qualification