Unit of competency Outline

Date retreived
23/07/2026 2:21 AM AWST

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Assist customers with asthma-care aids and equipment

Assist customers with asthma-care aids and equipment

Unit of competency
National Code
SIRCPPA012
State Code
AWX58
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080501 - Sales
Original Release Date
13/09/2016
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to gather information about customer needs, and provide suggestions and information on asthma-care aids and equipment. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice or supply of scheduled asthma medicines.This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.This unit incorporates the requirement for pharmacy assistants to comply with federal, state and territory law and Pharmacy Board of Australia Guidelines.
Notes
Elements and Performance Criteria
1. Collect information about customer needs.
  • 1.1.Approach and question customer according to pharmacy protocol.
  • 1.2.Use questions and actively listen to determine who will be using the product and relevant asthma triggers, symptoms, duration and severity of the condition.
  • 1.3.Determine customer satisfaction with products previously used.
  • 1.4.Check if customer is using an asthma action plan.
  • 1.5.Identify any other health conditions and prescribed medications.
  • 1.6.Follow pharmacy procedures to respect and protect customer privacy.
2. Assess customer information and determine need for referral.
  • 2.1.Recognise and act on information that requires referral to the pharmacist.
  • 2.2.Provide clear summary of customer information to pharmacist when referral is required.
  • 2.3.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
3. Provide product, self-care and lifestyle information.
  • 3.1.Select and suggest asthma-care aids and equipment suited to customer needs within scope of own knowledge.
  • 3.2.Identify and use opportunities to suggest additional products relevant to customer needs.
  • 3.3.Explain and demonstrate use, care and maintenance of aids and equipment.
  • 3.4.Offer current and accurate information on related lifestyle and self-care practices and specialist support services.
4. Maintain and develop knowledge of asthma management, products and services.
  • 4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
  • 4.2.Check regularly for new additions or changes to range.
  • 4.3.Use product information to update knowledge of product application and directions for use.
No information
No information
Replaces
State Code National Code Title Type
WD894 SIRCHCS303 Advise on asthma management Unit of competency