Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Hardware may include:
variety of hardware, such as:
systems units
monitors
keyboards
mice
personal digital assistants (PDA)
printers
smart phones
laptops
identifying key hardware characteristics of internally used hardware and external hardware that must be interfaced with.
Software may include:
commercial
customised software
in-house
packaged.
Technical specifications may include:
brochures
help references
online help
project specifications
reports
technical manuals
training materials and self-paced tutorials
user guides.
Interface requirements may include:
command line
graphical user interface (GUI):
application-based
web-based
variety of communication options.
Requirements may relate to:
application
business
network
people in the organisation
system.
Stakeholders may include:
community groups
corporate body
end users
government body
internal or external clients.
Network may include:
data
large and small local area networks (LANs)
private lines
the internet
use of the public switched telephone network (PSTN) for dial-up modems only
voice
virtual private network (VPN)
wide area networks (WANs).
Security protocols may include:
data over cable-service interface specification
domain name system security extensions
IEEE 802.11 Protocol standard for secure wireless local area network products
IP security protocol
point-to-point network tunnelling protocol
secure electronic transactions
secure multi-purpose internet mail extensions
secure shell
secure socket layer (SSL) and transport layer security.
Standards may include:
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
organisational standards
project standards.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify the internal and external technical environments required to provide a business solution
develop a corresponding list of technical requirements
analyse the impact of the technical solution
ensure that the nominated hardware and software are functional.
Context of and specific resources for assessment
Assessment must ensure access to:
business model
business requirements documentation
customer relationship model
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
written or verbal questioning to identify candidate’s knowledge of:
process of producing technical requirements
business processes
review of candidate’s documentation, specifically:
hardware, software and network requirements
software solutions to build business platform
processes to be changed by the business solution
effect that changes will have on the value or supply chain
security protocols suitable for business solutions
training requirements
timelines
required resources.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.