Unit of competency Outline
Date retreived
22/07/2026 3:34 PM AWST
22/07/2026 3:34 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Control a Level 2 incident
Control a Level 2 incident
Unit of competency
National Code
PUAOPE018A
PUAOPE018A
State Code
D5506
D5506
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
18/08/2011
Field of Education
099905 - Security Services
Original Release Date
18/08/2011
Nominal Hours
40
Description
This unit covers the competency required to control a multi-team response to an incident, to undertake a scene assessment, and to plan and implement an operational response and post-response activities. A person performing this role has the title of Incident Controller.Level 2 incidents are complex either in size, resources or risk. They are characterised by the need for:deployment of resources beyond initial responseORsectorisation of the incidentORestablishment of functional sections due to the levels of complexity (e.g. operations and planning)ORa combination of the aboveNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish control
- 1.1 Control is established in accordance with organisational policies and procedures.
- 1.2 Identity of the Incident Controller is communicated to participating organisations/authorities.
- 1.3 Communications systems are activated in accordance with organisational policies and procedures.
- 1.4 Command and control facilities are established.
2. Conduct an assessment of the incident
- 2.1 Required information to manage the incident is sought and obtained, including operational briefing from the previous Incident Controller, if appropriate.
- 2.2 Risk assessment of all factors impacting on the response is conducted.
- 2.3 Key people and relevant support agencies are identified and notified, and communication channels are established to allow required exchange of information.
- 2.4 Resources required to deal with the incident are identified.
- 2.5 Constraints which may impede the response are identified.
- 2.6 Relevant information is analysed and processed to establish priorities for dealing with the incident.
- 2.7 Actions are taken to protect, secure and preserve incident scene, where required.
- 2.8 Incident potential is assessed and transition to a Level 3 incident is considered.
3. Establish and maintain a control structure
- 3.1 Incident management structure appropriate to the incident is established and functions are delegated .
- 3.2 Control structure is scaled up or down in response to changes within the emergency environment.
- 3.3 Reporting processes are activated in accordance with organisational policies and procedures, to provide continuous monitoring and evaluation of incident.
4. Develop Incident Action Plan
- 4.1 Incident Action Plan (IAP) is developed and adjusted if required in accordance with response requirements and operational guidelines.
- 4.2 IAP is updated for the next shift, if required.
5. Implement Incident Action Plan
- 5.1 IAP is communicated to teams in accordance with organisational guidelines.
- 5.2 Resources are requested, acquired and deployed to ensure IAP is implemented in accordance with organisational guidelines.
- 5.3 Operations are monitored in accordance with IAP.
- 5.4 Operational reports are gathered in accordance with organisational policies and procedures.
6. Maintain control of incident
- 6.1 Briefings and planning meeting requirements with IMT and key personnel are met.
- 6.2 Incident Management Team support is maintained.
- 6.3 Information is provided to community and other stakeholders.
- 6.4 Incident records are maintained in accordance with organisational guidelines.
7. Conclude incident activities
- 7.1 Support requirements for recovery management are provided as required.
- 7.2 Resources are accounted for and demobilised in accordance with organisational policies and procedures.
- 7.3 Operational debriefing is conducted in accordance with organisational guidelines.
- 7.4 Welfare of team members is assessed and appropriate action is taken.
8. Manage post incident operations
- 8.1 Post operational documentation is completed to organisational requirements.
- 8.2 Effectiveness of operations is evaluated and documented.
- 8.3 Recommendations are made for changes in policies and procedures where applicable.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Organisational policies and procedures may vary between sectors and organisations and may include:
Civil aviation orders
Corporate and strategic plans
Environmental management and sustainability
Legislation and regulations relevant to the operation/ incident/response
Legislation relevant to the organisation
Organisational personnel practices and guidelines
Organisational quality standards
Operational performance standards
Operational procedures
State/territory emergency management arrangements
Command facilities may include:
Field facility such as an existing airfield, helipads or established operations centre
Establishing command facilities may include:
Climatic conditions
Communication modes
Environment
Logistical operations
Proximity to incident
Security arrangements
Site access and exit requirements
Size and type of structure
Special incident requirements
Topography
Assessment of the incident may include:
Adequacy of allocated equipment
Capability of assigned personnel
Hazards
Information gathered from existing plans/databases
Meteorological profiles and forecasts
Predictions
Predictions of the incident's likely development including key risk exposures:
life
environment
property
Type of incident
Required information may include:
Advice/information from:
safety Advisor
technical specialists
Briefing from previous Incident Controller
Information from other organisations, witnesses or observers on scene
Organisational documentation
Incidents may include:
Accident
Animal and marine mammal rescue
Crime
Fires
Flood
Hazardous substances and dangerous goods
Public disorder
Rescues
Searches
Storms
Operational briefings/debriefings may include:
Alternative strategies and the economic, social, public health and environmental risks associated with each
Arrangements for record keeping
Arrangements in place to facilitate planning function
Current and expected resourcing at the incident
Current and projected situation
Current arrangements for information dissemination
Current incident objectives, strategies and their rationale
Key risk exposures
Opportunity to clarify understanding
Resources may include:
Aircraft
Amenities
Equipment
Equipment characteristics
Human:
operations personnel
support personnel
volunteers
Local, state/territory and federal governments
Material
Parking
Personnel
Physical:
communication devices
equipment
machinery
technology devices
vehicles/vessels
Safety equipment
Specialised personnel such as aviation authorities
Support services
Constraints may include:
Aboriginal and Torres Strait Islander sacred sites
Constraints on road closure
Existing emergency management plans
Financial
Hazardous areas
Legislative
Military areas
Other areas of environmental and cultural significance
Other areas requiring permission and/or authorisation to enter
Prevailing weather
Redirection of water course
Restrictions on duration of work or the conditions under which personnel may be employed
Resources
Seasonal factors
Time
Wilderness areas
Monitoring may include:
Assessment of safety procedures utilised
Completion of organisational documentation
Financial statements
Input to debriefs
Journal records
Post-operational report
Situational reports
Incident Action Plan may include:
Accommodation and welfare arrangements
Communications Plan
Incident objectives
Information on alternative or fallback strategies
Information Plan for dissemination of information to all stakeholders
Information regarding the necessary logistical arrangements
Management arrangements, including establishment of sectors and divisions
Management structure if established
Maps or site plans of the incident
Medical Plan and consideration of occupational health and safety issues
Resources to be allocated to each division and sector
Statement of current situation and predictions of the incident's likely development (including key risk exposures)
Strategies to achieve defined incident objectives
Structural chart depicting the personnel in the incident management arrangements, including establishment of sectors and divisions
Timings of meetings and changeovers
Traffic management
Monitoring operations may include:
Environmental impacts
Progress against plan
Utilisation of resources and potential of incident
Welfare of personnel
Key personnel may include:
Community organisations
Local, state/territory and federal government representatives
Media
Other emergency services organisations
Welfare of team members may include:
Fatigue management
Physical needs such as refreshments
Physical stress
Psychological stress
Organisational policies and procedures may vary between sectors and organisations and may include:
Civil aviation orders
Corporate and strategic plans
Environmental management and sustainability
Legislation and regulations relevant to the operation/ incident/response
Legislation relevant to the organisation
Organisational personnel practices and guidelines
Organisational quality standards
Operational performance standards
Operational procedures
State/territory emergency management arrangements
Command facilities may include:
Field facility such as an existing airfield, helipads or established operations centre
Establishing command facilities may include:
Climatic conditions
Communication modes
Environment
Logistical operations
Proximity to incident
Security arrangements
Site access and exit requirements
Size and type of structure
Special incident requirements
Topography
Assessment of the incident may include:
Adequacy of allocated equipment
Capability of assigned personnel
Hazards
Information gathered from existing plans/databases
Meteorological profiles and forecasts
Predictions
Predictions of the incident's likely development including key risk exposures:
life
environment
property
Type of incident
Required information may include:
Advice/information from:
safety Advisor
technical specialists
Briefing from previous Incident Controller
Information from other organisations, witnesses or observers on scene
Organisational documentation
Incidents may include:
Accident
Animal and marine mammal rescue
Crime
Fires
Flood
Hazardous substances and dangerous goods
Public disorder
Rescues
Searches
Storms
Operational briefings/debriefings may include:
Alternative strategies and the economic, social, public health and environmental risks associated with each
Arrangements for record keeping
Arrangements in place to facilitate planning function
Current and expected resourcing at the incident
Current and projected situation
Current arrangements for information dissemination
Current incident objectives, strategies and their rationale
Key risk exposures
Opportunity to clarify understanding
Resources may include:
Aircraft
Amenities
Equipment
Equipment characteristics
Human:
operations personnel
support personnel
volunteers
Local, state/territory and federal governments
Material
Parking
Personnel
Physical:
communication devices
equipment
machinery
technology devices
vehicles/vessels
Safety equipment
Specialised personnel such as aviation authorities
Support services
Constraints may include:
Aboriginal and Torres Strait Islander sacred sites
Constraints on road closure
Existing emergency management plans
Financial
Hazardous areas
Legislative
Military areas
Other areas of environmental and cultural significance
Other areas requiring permission and/or authorisation to enter
Prevailing weather
Redirection of water course
Restrictions on duration of work or the conditions under which personnel may be employed
Resources
Seasonal factors
Time
Wilderness areas
Monitoring may include:
Assessment of safety procedures utilised
Completion of organisational documentation
Financial statements
Input to debriefs
Journal records
Post-operational report
Situational reports
Incident Action Plan may include:
Accommodation and welfare arrangements
Communications Plan
Incident objectives
Information on alternative or fallback strategies
Information Plan for dissemination of information to all stakeholders
Information regarding the necessary logistical arrangements
Management arrangements, including establishment of sectors and divisions
Management structure if established
Maps or site plans of the incident
Medical Plan and consideration of occupational health and safety issues
Resources to be allocated to each division and sector
Statement of current situation and predictions of the incident's likely development (including key risk exposures)
Strategies to achieve defined incident objectives
Structural chart depicting the personnel in the incident management arrangements, including establishment of sectors and divisions
Timings of meetings and changeovers
Traffic management
Monitoring operations may include:
Environmental impacts
Progress against plan
Utilisation of resources and potential of incident
Welfare of personnel
Key personnel may include:
Community organisations
Local, state/territory and federal government representatives
Media
Other emergency services organisations
Welfare of team members may include:
Fatigue management
Physical needs such as refreshments
Physical stress
Psychological stress
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
control an incident
approve plans and strategies (such as the IAP) to control the incident
establish effective liaison and cooperation with all relevant persons, including the affected community, external to the incident
manage the incident as effectively and efficiently as the circumstances allow
establish systems and procedures for the safety, health and welfare of all persons working at the incident.
Consistency in performance
Competency should be demonstrated over time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed in an operational environment or in an industry-approved multi-agency simulated workplace environment.
Specific resources for assessment
Access is required to:
Level 2 incidents or simulation of Level 2 incidents, in a multi-agency response environment
equipment, personnel, facilities appropriate to a Level 2 incident and within the bounds of responsibility
Method of assessment
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
control an incident
approve plans and strategies (such as the IAP) to control the incident
establish effective liaison and cooperation with all relevant persons, including the affected community, external to the incident
manage the incident as effectively and efficiently as the circumstances allow
establish systems and procedures for the safety, health and welfare of all persons working at the incident.
Consistency in performance
Competency should be demonstrated over time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed in an operational environment or in an industry-approved multi-agency simulated workplace environment.
Specific resources for assessment
Access is required to:
Level 2 incidents or simulation of Level 2 incidents, in a multi-agency response environment
equipment, personnel, facilities appropriate to a Level 2 incident and within the bounds of responsibility
Method of assessment
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAX97 | PUAOPE018 | Control a Level 2 incident | Unit of competency |
