Unit of competency Outline

Information current as of
20/10/2026 11:47 AM AWST

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Process voice communications

Process voice communications

Unit of competency
National Code
DEFIN002A
State Code
AVV31
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
2.00
Current Release Date
24/01/2013
View on TGA
State Implementation and Classification
Approved Date
Original Release Date
15/03/2012
Nominal Hours
0
Field of Education
091519 - Translating And Interpreting
Description
This unit covers the competency required to process communications in a language other than English to enable information to be reported to appropriate personnel for further analysis and reporting.
General notes
N/A
Elements and Performance Criteria
1. Create target text file
  • 1.1 Target text file is accessed in accordance with standard procedures
  • 1.2 Text file and message formatting procedures are applied in accordance with standard procedures
2. Annotate intercept details
  • 2.1 Intercept details and peripheral information are logged in accordance with standard procedures
  • 2.2 Organisational abbreviations are used for brevity in accordance with standard procedures
  • 2.3 Information from emission is transcribed without losing its original meaning or intent, in accordance with standard procedures
  • 2.4 Message type is identified and annotated in accordance with standard procedures
  • 2.5 Problems encountered during the transcription process are analysed and appropriate actions are taken in accordance with standard procedures
  • 2.6 Security of information is maintained in accordance with standard procedures
  • 2.7 Work health and safety (WHS) requirements and safety precautions are applied throughout the process
  • 2.8 Legal requirements for activities are identified and applied during the process
3. Report items of interest
  • 3.1 Basic analysis of information is conducted and significant items of interest are identified in accordance with organisational requirements
  • 3.2 Significant items of interest are prioritised in accordance with standard procedures and reported to appropriate personnel
  • 3.3 Completed text file is forwarded to appropriate personnel for checking
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Standard procedures may include:
Australian Quality Training Framework
Australian Standards
Defence instructions
Doctrine pamphlets
Industry practices
Job guides and other publications
Maintenance schedules
Manufacturers' specifications, procedures and technical instructions
WHS requirements and regulations
Organisational instructions and journals
Organisational policies and procedures
Quality control
Regulatory requirements
Relevant local government by-laws
Routine orders
Security instructions and procedures
Standard Operating Procedures
Standing orders
Workplace agreements
Written and verbal orders
Intercept details may include:
Call signs
Date and time
Duration of transmission
International 'Q' and 'Z' codes
Type of working
Peripheral information may include:
Antenna
Atmospheric conditions
Frequency
Intercept site
Line of bearing
Mode of transmission
Operator chat
Organisational abbreviations may include:
Approved language abbreviations for place names, common words and acronyms
Organisational/international prosigns
Organisational specific codes
Information from emission may include:
Fax
Live communications
Modem
Morse code
Recorded communications
Voice
Message type may include:
Encrypted traffic
Plain text
Legal requirements may include:
Geneva conventions and protocols
International laws
Laws of Armed Conflict
National laws
Rules of Engagement
State/territory laws
Appropriate personnel may include:
External agencies
Internal agencies
Linguists
Reporters
Supervisors
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to transcribe verbal information in the target language, including recognising key words and phrases, and prioritising these significant items of interest as defined by the workplace.
In particular assessment must confirm the ability to use the correct workplace text file and message formatting procedures to produce a completed text file for further analysis.
Consistency in performance
Competency should be demonstrated over time and should be observed in a range of actual or simulated work contexts.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed under direct supervision and should focus on the individual's ability to:
demonstrate basic practical skills, such as the use of relevant tools/systems
perform a sequence of routine tasks given clear direction
receive and pass on messages/information.
In all cases it is expected that targeted questioning to assess the required knowledge by recall will support practical assessment.
Specific resources for assessment
Access is required to:
audio playback equipment
language specific dictionary
workplace specific recording systems.
No information
No information