Unit of competency Outline
Date retreived
22/07/2026 1:44 PM AWST
22/07/2026 1:44 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide information or general advice to superannuation clients
Provide information or general advice to superannuation clients
Unit of competency
National Code
FNSSUP514
FNSSUP514
State Code
OCI15
OCI15
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
11/03/2021
Field of Education
081105 - Investment And Securities
Original Release Date
11/03/2021
Nominal Hours
25
Description
This unit describes the skills and knowledge required to provide factual information and general advice to clients and respond to specific enquiries about membership, superannuation procedures and products offered by the organisation.The unit applies to those who build relationships and use specialised industry knowledge to respond to enquiries and provide clients with relevant factual information or general advice in the superannuation industry. It does not include the provision of personal financial advice to an individual.At the time of publication no licensing requirements apply to this unit. However, given potential future changes in the licensing environment, users must check with the relevant licensing body to confirm whether this unit is required to complete a licence.
Notes
Elements and Performance Criteria
1. Establish relationship with client
- 1.1 Identify client enquiry according to organisational policies and procedures
- 1.2 Communicate nature of information or general advice to client and explain limits of authority
- 1.3 Identify any client special needs or requirements outside authority limits and take appropriate action
2. Provide information or general advice to client
- 2.1 Respond to enquiry by providing the information or general advice requested
- 2.2 Obtain further clarification from client on their enquiry, as required
- 2.2 Confirm that client understands information or general advice
3. Finalise enquiry
- 3.1 Analyse need for personal advice and ensure client is referred to appropriate adviser, if required
- 3.2 Discuss procedures for complaint handling and resolution with client, according to organisational policies and procedures
- 3.3 Provide client with organisation documentation according to regulatory and legislative requirements and client needs
- 3.4 Document enquiry according to organisational policies and procedures and industry codes of practice
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUT36 | FNSSUP504 | Provide advanced customer service to superannuation clients | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BFX5 | FNS50720 | Diploma of Superannuation | Qualification |
| BHW8 | FNS50722 | Diploma of Superannuation | Qualification |
| BFX1 | FNS40920 | Certificate IV in Superannuation | Qualification |