Unit of competency Outline
Date retreived
22/07/2026 10:36 PM AWST
22/07/2026 10:36 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Estimate and quote for customer telecommunications equipment installation
Estimate and quote for customer telecommunications equipment installation
Unit of competency
National Code
ICTTEN4003A
ICTTEN4003A
State Code
D3452
D3452
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
17/01/2011
Field of Education
080501 - Sales
Original Release Date
17/01/2011
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to estimate and quote for customer telecommunications equipment installation.It involves preparing detailed estimates and quotes and updating schematic drawings and specifications.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Confirm and update schematic drawings and specifications
- 1.1. Obtain existing specifications and drawings and prepare additional or new schematic drawings and specifications for installation if required
- 1.2. Confirm all fittings, cable types and equipment locations with customer
2. Price labour, materials and other relevant items and establish availability
- 2.1. Obtain quotations and delivery dates from suppliers to ensure fair comparisons between suppliers
- 2.2. Estimate labour costs based on company or industry- labour rates and conditions
- 2.3. Check pricing documentation to ensure supply proposal matches customer specification for material, quality and performance
3. Estimate labour, materials and other relevant item requirements
- 3.1. Prepare estimations allowing for contingencies during installation and relevant legislation, codes, regulations and standards
- 3.2. Calculate costs using standard unit measures where relevant
- 3.3. Ensure estimates will return a profit on installation where appropriate
4. Prepare and confirm quote with customer
- 4.1. Prepare an equipment installation quote that meets customer requirements
- 4.2. Negotiate changes and variations to meet customer and company needs
5. Establish customer's financial arrangements
- 5.1. Obtain customer's approval of purchase arrangements and method of payment
- 5.2. Complete finance company negotiations successfully where required and obtain customer's agreement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Customer specification may include:
cable
connectors
cost per cable length installed per outlet
equipment types:
bandwidth managers
digital subscriber line (DSL):
asymmetrical DSL (ADSL)
digital broadcasting
computer telephony integration (CTI) technologies
modems
network equipment
private automatic branch exchange (PABX)
radio frequency (RF) equipment
single line telephones
telephone systems
video and data
existing builders or electrical contractors schedule
frames
requirements for:
equipment
labour
materials
other resources
timeframes
scope of works
support system.
Contingencies may include:
need for integration with existing building works schedules where available
requirements for installation method or of any proprietary system being installed
relevant constraints.
Relevant legislation, codes, regulations and standards include:
Australian Communications Industry Forum (ACIF) standards and codes
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS IEC 61935.1:2006
AS/NZS IEC 61935.2:2006
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
Australian building codes and regulations
cabling security codes and regulations
compliance with appropriate Australian Communications and Media Authority (ACMA) technical standard requirements for underground, aerial, Category 5, 6, 6A, 7 or 7A and unshielded twisted pairs (UTP)
Environmental Protection Acts
fire regulations
Institute of Electrical and Electronics Engineers (IEEE)
mining legislation
noise abatement and heritage legislation
OHS
relevant international standards
technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006
Trade Practices Act.
Changes and variations may include:
availability
delivery
disputes
insurance
maintenance
network/system security implications
preparation of manuals
restricted site access
testing requirements
time penalties.
Purchase arrangements may include:
buy, rent or lease option
conditions of payment
conditions surrounding installation/modification
legal requirements
service and warranty arrangements.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Customer specification may include:
cable
connectors
cost per cable length installed per outlet
equipment types:
bandwidth managers
digital subscriber line (DSL):
asymmetrical DSL (ADSL)
digital broadcasting
computer telephony integration (CTI) technologies
modems
network equipment
private automatic branch exchange (PABX)
radio frequency (RF) equipment
single line telephones
telephone systems
video and data
existing builders or electrical contractors schedule
frames
requirements for:
equipment
labour
materials
other resources
timeframes
scope of works
support system.
Contingencies may include:
need for integration with existing building works schedules where available
requirements for installation method or of any proprietary system being installed
relevant constraints.
Relevant legislation, codes, regulations and standards include:
Australian Communications Industry Forum (ACIF) standards and codes
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS IEC 61935.1:2006
AS/NZS IEC 61935.2:2006
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
Australian building codes and regulations
cabling security codes and regulations
compliance with appropriate Australian Communications and Media Authority (ACMA) technical standard requirements for underground, aerial, Category 5, 6, 6A, 7 or 7A and unshielded twisted pairs (UTP)
Environmental Protection Acts
fire regulations
Institute of Electrical and Electronics Engineers (IEEE)
mining legislation
noise abatement and heritage legislation
OHS
relevant international standards
technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006
Trade Practices Act.
Changes and variations may include:
availability
delivery
disputes
insurance
maintenance
network/system security implications
preparation of manuals
restricted site access
testing requirements
time penalties.
Purchase arrangements may include:
buy, rent or lease option
conditions of payment
conditions surrounding installation/modification
legal requirements
service and warranty arrangements.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
prepare detailed estimates, updated schematic drawings and specifications, including material and labour costs for telecommunications equipment installations
negotiate with contractors on material availability and pricing for customer equipment installations
complete detailed quotes for installations that allow for changes and variations
prepare and confirm quote and financial arrangements with customer.
Context of, and specific resources for assessment
Assessment must ensure:
sites on which estimates and quotes may be conducted
relevant databases, licensing requirements and other site-related documentation.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of a hands-on project completed by the candidate
review written estimates and quotes with completed documentation
oral or written questioning on the estimate and quote process.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTCBL2017A Alter services to existing cable system.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
prepare detailed estimates, updated schematic drawings and specifications, including material and labour costs for telecommunications equipment installations
negotiate with contractors on material availability and pricing for customer equipment installations
complete detailed quotes for installations that allow for changes and variations
prepare and confirm quote and financial arrangements with customer.
Context of, and specific resources for assessment
Assessment must ensure:
sites on which estimates and quotes may be conducted
relevant databases, licensing requirements and other site-related documentation.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of a hands-on project completed by the candidate
review written estimates and quotes with completed documentation
oral or written questioning on the estimate and quote process.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTCBL2017A Alter services to existing cable system.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WI916 | ICTTEN4003B | Estimate and quote for customer telecommunications equipment installation | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W811 | ICT40610 | Certificate IV in Telecommunications Networks Technology | Qualification |