Elements and Performance Criteria

Stakeholders and representatives may include:
Clients
Friends, peers and target group
Families and care givers
Local community
Community organisations
Government representatives and service providers
Specialists/experts
Peak bodies and networks in the sector
Services
Management, colleagues, supervisor, team members

Different models of work in the sector may include:
Developmental
Service delivery
Client centred
Participatory
Community development
Community education
Case management
Working with families

The underpinning values and philosophies of the sector may include:
A holistic and client-centred approach - ie. Promotion of health and well being; early identification of problems; delivery of appropriate services; commitment to meeting the needs and upholding the rights of clients; commitment to empowering the client and ethical behaviour

A commitment to access and equity must be demonstrated by:
A non-discriminatory approach to all people using the service, their family and friends, the general public and co-workers

Essential knowledge:
Approaches to work in the industry and a range of activities which support this
Holistic and client-centred care
Client needs and rights including duty of care
Principles of access and equity
Current issues facing clients and the sector
Basic knowledge responsibilities in relation to child protection
Awareness of own biases and beliefs
Basic understanding of legal and ethical framework in the community services industry
Limitations of work role and responsibilities

Essential skills:
Interpersonal communication with clients and other stakeholders
Working as part of a team or as a sole worker

Context:
This unit may be assessed on the job or through simulation.
This unit must be assessed with all other specialisation units chosen as part of a package at a particular AQF level.

Resource implications:
Assessment of this competency will require human resources consistent with those outlined in the Assessment Guidelines