Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Requirements may refer to:
application
business
network
people in the organisation
system.
Documentation may involve:
business performance data
business policies customer feedback
business strategic plans
change-management plans
current systems design plans
project management plans.
User may include:
department within the organisation
person within a department
third party.
System environment may include:
application
business
computers
financial system
information system
management system
network
software.
Organisational goals may include:
preventative maintenance and diagnostic policy
problem solution processes
roles and technical responsibilities in the IT department
vendor and product service level support agreements
work environment.
Appropriate person may include:
authorised business representative
client
supervisor.
Acceptance criteria may include:
cost implications
logistical considerations
technical
timeframe.
Design principles may include:
consistency
ease of learning
familiarity
flexibility
invisible technology
product compatibility
protection
responsiveness
robustness
simplicity
task compatibility
user compatibility
workflow compatibility.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
determine impact of user interface design in the system environment and identify appropriate data query and report formats
design menu structures according to design principles
design screen dialogues in line with requirements and acceptance criteria
design batch procedures
develop online help and tutorials for prototype.
Context of and specific resources for assessment
Assessment must ensure access to:
design specifications
organisational standards for documentation and version control
project management process and hierarchy
usability test plan
agreed usability metrics
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate defining data query and report formats for the user interface design based on analysis of requirements
verbal or written questioning to assess candidate’s knowledge of requirements for designing online help and tutorials
review of candidate’s user interface prototype.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.