Unit of competency Outline

Date retreived
22/07/2026 12:47 PM AWST

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Plan, implement and review a quality assurance program

Plan, implement and review a quality assurance program

Unit of competency
National Code
BSBMGT521
State Code
AUI49
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080317 - Quality Management
Original Release Date
15/09/2015
Nominal Hours
65
Description
This unit describes the skills and knowledge required to plan, implement and review a quality assurance program for an organisation's products, processes or services. It covers determining the organisation's quality assurance objectives and defining product quality standards based on the needs of the customer.It applies to individuals in any sector or type of organisation who take an active role in managing people, procedures or processes to achieve an organisation’s quality objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine quality assurance objectives for the enterprise
  • 1.1 Assess the future market requirements for quality assured products
  • 1.2 Determine premiums for quality assurance
  • 1.3 Assess strategic benefits of quality assurance
2. Plan the quality assurance program and develop implementation strategies
  • 2.1 Analyse information about customer needs to define product quality standards
  • 2.2 Audit current status of products and operations
  • 2.3 Evaluate and cost industry quality assurance options
  • 2.4 Document required processes and practices in the quality assurance program manual
  • 2.5 Prepare an implementation plan
3. Implement the quality assurance program
  • 3.1 Document instructions to meet task and process requirements
  • 3.2 Establish and implement contractor and staff training
  • 3.3 Take account of people's social, cultural and ethnic backgrounds in communications
  • 3.4 Introduce changes to processes and practices to support quality assurance
  • 3.5 Establish processes to monitor and verify product quality
  • 3.6 Introduce systems to record information and data on quality
  • 3.7 Validate instructions under operating conditions
  • 3.8 Analyse and resolve issues and problems
4. Review the quality assurance program
  • 4.1 Establish reporting formats
  • 4.2 Implement mechanisms for gaining feedback
  • 4.3 Prepare for quality assurance audits
No information
No information
Replaced By
State Code National Code Title Type
OCF49 BSBAUD601 Establish and manage compliance management systems Unit of competency
State Code National Code Title Type
BEA0 BSB51918 Diploma of Leadership and Management Qualification
AVU0 BSB51915 Diploma of Leadership and Management Qualification