Unit of competency Outline
Date retreived
22/07/2026 1:10 PM AWST
22/07/2026 1:10 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Coordinate provision of pastoral care services to international students
Coordinate provision of pastoral care services to international students
Unit of competency
National Code
TAEEDU401A
TAEEDU401A
State Code
WA876
WA876
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
29/10/2014
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
29/10/2014
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to coordinate provision of quality services and support required by international students enrolled in an Australian education institution.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Coordinate information on international students' pastoral care needs
- 1.1. Report relevant information regarding potential and actual pastoral care requirements of student groups and individuals
- 1.2. Establish and promote organisational risk management strategies in relation to provision of pastoral care services
- 1.3. Administer and report on results of organisational surveys and assessments of international student expectations and needs
- 1.4. Ensure information is in line with relevant legislation, regulations and codes
2. Provide effective advisory services to students
- 2.1. Monitor own communication skills to ensure effectiveness of pastoral care advice for students from diverse cultural backgrounds
- 2.2. Coordinate work roles and responsibilities, and identify and assess resources for advising students
- 2.3. Consult relevant personnel in pastoral care specialisations to identify roles and services
- 2.4. Formulate support programs and services to meet international student needs
- 2.5. Manage grievance processes using organisational policy and procedures
- 2.6. Manage student information and records, for compliance with privacy and confidentiality standards
- 2.7. Schedule consultation and debriefing for and with, work colleagues
3. Ensure compliance with legislation, regulations, codes and organisational policies
- 3.1. Select and record information about relevant legislation, regulations and codes in relation to provision of pastoral care services
- 3.2. Select and record information about organisational policy and practices relating to provision of pastoral care services
- 3.3. Communicate information in relation to compliance with relevant legislation, regulations, codes and organisational policies and procedures, to clients and stakeholders
- 3.4. Monitor and report on implementation of policy and processes in relation to provision of pastoral care for students, to ensure compliance
- 3.5. Monitor compliance with standards applicable to the provision of pastoral care services
- 3.6. Recommend adjustments to organisational policies and procedures to appropriate organisational personnel
4. Manage information and resources relating to provision of pastoral care
- 4.1. Review information about and access to, international student support and pastoral care services
- 4.2. Consult appropriate pastoral care services external to the organisation
- 4.3. Manage resources for information to international students and other stakeholders
- 4.4. Make adjustments to formats and access to information, according to compliance and organisational requirements
- 4.5. Implement and review improvements to communication systems
5. Coordinate quality assurance processes for provision of pastoral care
- 5.1. Review trends in the provision and uptake of pastoral care services
- 5.2. Establish quality indicators and strategies for developing appropriate organisational student support programs
- 5.3. Conduct comparative reviews of student support programs across a range of organisations
- 5.4. Implement and promote improvements in student support and pastoral care provision
- 5.5. Survey student satisfaction with pastoral care services and report to appropriate organisational personnel
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Student groups and individuals may include:
international students in:
English Language Intensive Courses for Overseas Students (ELICOS) centres
institutes and private colleges
pre-university and bridging programs
primary and secondary schools
universities
nationally based groups or other international student support organisations and groups
students who could have specific support needs:
first year students
groups defined by religious or cultural background
postgraduate students
students identified as being at risk
students under 18 years of age
students with dependents
Relevant legislation, regulations and codes may include:
current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:
anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance
business compliance relevant to work roles
child protection legislation and regulations
ESOS Act, subsequent amendments and related legislation
employment, education and training - relevant to onshore and offshore provision
environmental issues
ESOS Assurance Fund requirements
immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )
National Code of Practice for Registration Authorities and Providers of International Education and Training
occupational health and safety
privacy and confidentiality
relevant state/territory tenancy Acts
relevant state/territory education legislation and regulations relating to overseas student accommodation for under 18 year olds
Transnational Quality Strategy (2005)
workplace employment practices and industrial relations
quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices
Pastoral care specialisations may include:
academic course advice
accommodation advice and information, including homestay programs
careers counselling
chaplaincy services
disability services
financial advice
international student advice
language and learning support
medical and health services
residential advisory services
student counselling
Standards applicable to the delivery of pastoral care services may include:
Australia Quality Training Framework (AQTF) Standards for Registered Training Organisations, the nationally agreed standards for vocational training and education - includes coverage of delivery and assessment, client services requirements and records
National ELT Accreditation Scheme (NEAS) standards for young learners and for teaching English language to international students
Pastoral care services external to the organisation may include:
community support services such as interpreters
ethnic support groups
gambling and drug-related support services
mental illness services
religious groups
telephone counselling emergency and crisis support services
Student support programs may include:
community links programs
crime awareness and prevention programs
cultural support programs
first year support programs
homestay programs
orientation programs
peer support and mentoring programs
postgraduate programs
pre-departure programs
returning home programs
spouse and dependent support programs
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Student groups and individuals may include:
international students in:
English Language Intensive Courses for Overseas Students (ELICOS) centres
institutes and private colleges
pre-university and bridging programs
primary and secondary schools
universities
nationally based groups or other international student support organisations and groups
students who could have specific support needs:
first year students
groups defined by religious or cultural background
postgraduate students
students identified as being at risk
students under 18 years of age
students with dependents
Relevant legislation, regulations and codes may include:
current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:
anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance
business compliance relevant to work roles
child protection legislation and regulations
ESOS Act, subsequent amendments and related legislation
employment, education and training - relevant to onshore and offshore provision
environmental issues
ESOS Assurance Fund requirements
immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )
National Code of Practice for Registration Authorities and Providers of International Education and Training
occupational health and safety
privacy and confidentiality
relevant state/territory tenancy Acts
relevant state/territory education legislation and regulations relating to overseas student accommodation for under 18 year olds
Transnational Quality Strategy (2005)
workplace employment practices and industrial relations
quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices
Pastoral care specialisations may include:
academic course advice
accommodation advice and information, including homestay programs
careers counselling
chaplaincy services
disability services
financial advice
international student advice
language and learning support
medical and health services
residential advisory services
student counselling
Standards applicable to the delivery of pastoral care services may include:
Australia Quality Training Framework (AQTF) Standards for Registered Training Organisations, the nationally agreed standards for vocational training and education - includes coverage of delivery and assessment, client services requirements and records
National ELT Accreditation Scheme (NEAS) standards for young learners and for teaching English language to international students
Pastoral care services external to the organisation may include:
community support services such as interpreters
ethnic support groups
gambling and drug-related support services
mental illness services
religious groups
telephone counselling emergency and crisis support services
Student support programs may include:
community links programs
crime awareness and prevention programs
cultural support programs
first year support programs
homestay programs
orientation programs
peer support and mentoring programs
postgraduate programs
pre-departure programs
returning home programs
spouse and dependent support programs
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applying and monitoring cross-cultural communication in the provision of pastoral care services in an international education context
providing relevant information and quality advice about the provision of pastoral care services in relation to international education at the appropriate work role level
coordinating, reviewing and improving the provision of pastoral care services in line with organisational policies, legislative and regulatory requirements
knowledge of legislative and regulatory requirements governing overseas students studying in Australia.
Context of and specific resources for assessment
Assessment must ensure:
access to opportunities to participate in a range of practical exercises and projects
access to relevant documents.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of supervisor's reports
analysis of projects, case studies, completed records and reports developed by the candidate
review of organisational risk management strategies established and promoted in relation to the provision of pastoral care services
oral or written questioning to assess knowledge of impact and influence of cultural difference on the provision of pastoral care services
evaluation of communication of compliance information in relation to clients and stakeholders
review of reporting on student satisfaction survey with pastoral care services
analysis of documentation reviewing trends in the provision and uptake of pastoral care services.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other educational administration units
customer service units.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applying and monitoring cross-cultural communication in the provision of pastoral care services in an international education context
providing relevant information and quality advice about the provision of pastoral care services in relation to international education at the appropriate work role level
coordinating, reviewing and improving the provision of pastoral care services in line with organisational policies, legislative and regulatory requirements
knowledge of legislative and regulatory requirements governing overseas students studying in Australia.
Context of and specific resources for assessment
Assessment must ensure:
access to opportunities to participate in a range of practical exercises and projects
access to relevant documents.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of supervisor's reports
analysis of projects, case studies, completed records and reports developed by the candidate
review of organisational risk management strategies established and promoted in relation to the provision of pastoral care services
oral or written questioning to assess knowledge of impact and influence of cultural difference on the provision of pastoral care services
evaluation of communication of compliance information in relation to clients and stakeholders
review of reporting on student satisfaction survey with pastoral care services
analysis of documentation reviewing trends in the provision and uptake of pastoral care services.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other educational administration units
customer service units.
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| W755 | TAE50310 | Diploma of International Education Services | Qualification |