Elements and Performance Criteria

This unit of competency should be demonstrated in accordance with the organisation's:
goals, values, objectives, plans, systems and processes
business and performance plans
ethical standards
client service standards
quality and continuous improvement processes and standards
resources, which may be subject to negotiation

Legislation, codes and national standards relevant to the workplace may include:
Copyright Act and amendments
Archives Act
Equal Opportunity legislation

Information service providers include a range of organisations or agencies that provide information, eg:
libraries
museums, galleries and archives
record management units
government departments, agencies or shopfronts
business and financial information units
information units within a parent organisation
community advisory organisations or bureaus

Resources may include:
people
finance
information
equipment
power/energy
buildings/facilities
technology
time

Learning may take place through a range of methods, in formal and informal settings, such as:
mentoring
coaching
exchange/rotation
shadowing
structured training programs

Strategies to develop information literacy may include:
reading current literature including specialist journals and industry magazines
participating actively in relevant industry associations
participating in professional development and other learning opportunities
participating in, and contributing to, discussion through conferences, meetings, seminars, courses and journals
supporting the development of information literacy skills in the workplace

Critical aspects of evidence:
Evidence to demonstrate consistent achievement of this unit's outcomes includes:
ability to locate, evaluate and use relevant information in a workplace setting
commitment to developing own information literacy skills
ability to apply information literacy theory to the development of strategies for lifelong learning

Underpinning knowledge and skills:
Skills and knowledge are required in:
information literacy
lifelong learning
information literacy theory
using information literacy strategies for own career and professional development
the role of information literacy in library practice
contributing to the development of the library as a learning organisation
information literacy skills in work practice
acquiring and using information appropriate to work responsibilities
a range of information resources
using appropriate opportunities to support clients and colleagues in the development of information literacy skills
facilitating information literacy skills for self and others
initiating and using appropriate opportunities to develop own information literacy skills
information technology
selecting and using available technology to achieve required outcomes
the work environment
applying principles of best practice to own work

Resource implications:
Competency in this unit should be assessed using all the relevant resources commonly provided by an information service provider. Specific assessment tools may include:
strategic plans and relevant policies and procedures manuals

Method and context of assessment:
Evidence of competence may be obtained through a variety of methods including:
supporting evidence from section manager or equivalent
position description
evidence of reading and knowledge of information literacy
examples of application of information literacy skills in specific areas of work or activities
discussion of relevant case studies
simulation

Competency in this unit needs to be assessed over a period of time, in a range of contexts and on multiple occasions involving a combination of direct, indirect and supplementary forms of evidence.

Assessment should occur either off the job, on the job or in a combination of on and off the job.